Brenlo Ltd

Trim and Moldings
Toronto ON M9W 5N7
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HomeStars  >  Trim and Moldings in Rexdale  >  Brenlo Ltd  >  Not up to par
Simone
Simone
3 reviews Toronto, ON
2/10

Not up to par

Ordered doors, trim, baseboards, casing etc. All in all not a good experience. Started with a huge delay in delivery and not keeping me informed at all as to when I can expect my product. Almost never received a return phone call when I left a message. In accuracy in deliver of some of the doors. Doors were not prepared for roller catches where needed. Also for door handles no one asked me which of the plates I would like the door routered for.
Went to pick up some baseboards later since I needed some more. And they let me carry it to my car myself. Do not recommend.

Approximate cost of services:
$5,000.00
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Company Response

Hello Simone,
Thank you for taking the time to write us a review. We value and respect your feedback which assists in Brenlo striving to achieve consistent, positive customer experiences. We regret, in this circumstance, that Brenlo was not capable of meeting your expectations. Please contact us at 416-749-6857 ext: 257, so we may learn more about your situation and look to potentially remedy.
We look forward to speaking with you.