Nathan and Adam came to fit my gutters - not only did I get a top quality product, but their workmanship was excellent - they were fast, efficient and friendly. They did a great job with the minimum of fuss and my gutters look awesome. Even my neighbours stopped and took their business cards..... I would highly recommend this company and especially Nathan and Adam. Dale who came to price the job was thorough, friendly and informative and I knew exactly what I was getting for my money - and I got what he promised and more. I just couldn't be happier..... HOWEVER.....two years later my gutters are leaking at the corners... when i did eventually get through to the company's call centre and left a message, it was not returned. It was really hard to get anyone to answer a phone, but when I did get through and spoke to someone, (which took several days of trying) I was told that I had to apply via email, and an electronic form was sent to me, which i filled in and emailed back TWICE... this is the worst after service I have ever experienced. I left my first message with this company on 15 August 2013, and am still waiting to hear from anyone as to when my gutters will be fixed. The cruel irony is that i had my original gutters replaced because of leaking corners, and now I have the same problem, plus they don't hold as much rain water, so sometimes it comes tipping over the sides.. and I am $3,000 down... I also learned another valuable lesson - don't leave a review on Home Stars when you are offered a $50 incentive to do so... it clouds your judgement.... I still think that the guys who installed the gutters were awesome, but the after service from this company is crap...and if you are not good on the computer then having to file your complaint and service needs via an electronic form is not the way to go....I am off to report them to the BBB....
- Approximate cost of services:
- $3,000.00
- Company Response
Thank you Mrs. Steele. We are very glad we could help you!