Our relationship with this company began well. We had a hardwood floor installation that was on time and professionally done. Because of that, we went to them for 2 sets of draperies, a chair painting and reupholstering and recovering of a valence. I couldn't believe that so many things could go wrong. First of all, they made a mistake in the measurement of the bedroom drapes so that they did not fit. This was after waiting literally months for them to be delivered. It then took a couple of months for them to be fixed. We then asked for a different consultant and got Patti herself to recover an existing valence and to make drapes for the same window. When I hadn't heard anything, I stopped into the store, only to find that Patti had completely forgotten about recovering the valence and was making some awful frilly thing instead. When I pointed out the mistake, she said, "oh, I hope we have enough fabric!". Ultimately, they did and that job was complete. I then asked her to repaint and reupholster an antique chair (why I did at that point, I have no idea). The chair came back, looking good but, I swear, with no filling. When you sit on it, you feel the wooden base. I won't deal with this company again. It's a shame because they have a wonderful selection of fabrics and they did a great job on the floors - the only reason I gave them any rating at all.