A good company until something goes wrong and then good luck getting any help
I was a twice-yearly customer for over 7 years. Everything was fine as long as there was no problem with the system. This spring Abe the service person came out to do the start up and told us not to turn it on until May. First day in May we turn on our sprinklers and one of the sprinklers is malfunctioning and flooding and washing our topsoil into the neighbour's yard. Phoned University Sprinklers to tell them and talked with Carol who basically negated everything I said. ie "He doesn't say that to customers etc" She is unable to send anyone until after the May long weekend to our house and calling Ron the owner results in him telling me that there is nothing he can do. ie there is a drought, you can hand-water, shut off the system and wait until we send someone in 3 weeks. Ron is equally insistent that the sprinkler head malfunctioned after the service. University Sprinklers must be the only game in town because the company culture does not seem to be one that cares too much about what happens after they get paid.
- Approximate cost of services:
- $100.00
- Company Response
My apologies that we are unable to look at the issue sooner. Having had one of the driest Aprils on record all 13 of our service staff are fully booked. If a problem is discovered after start up we return to determine why it failed and repair it. In this case an entire zone of heads on the system are barley working while one head on the zone is flooding out. It would be difficult to miss this obvious problem during a start up. Most head failures are related to shovels hits , air-ration , lawn edgers and other external factors. The problem zone can be turned off and the remaining system used until we can return. I am sorry the overwhelming demand has left us unable to return sooner and that we are upsetting good clients because of the situation. We are working hard to increase our staff levels to handle peak times.
Ron Wizinsky
University Sprinklers