My problems with Magical Pest Control are with the process they use for customer service. We needed a third treatment which we were willing to take responsibility for (the building paid for the first two). In trying to get a third treatment we spoke to at leas 4 customer service reps:
1 told us that we needed to get the building to call, we did and were told we had to pay and to book the treatment.
2 the second person told us that we did not have to pay and that they would make arrangements with the building.
3 when nothing happened the third person told us we would have to pay to have the unit assessed to see if we had bed bugs - before another treatment. We argued this and she said she would check and call back.
4 the fourth person thought the place had already been sprayed
5 the fifth person hung up in the middle of the conversation
6 finally the supervisor offered to get back to me - reluctant to give his name and I noticed that his name changed from what he told me and I recorded in the first call to the second.- his solution is to start all over because its been too long since the last spraying - this took three weeks to negotiate and at a suggested price of 300 dollars.
The actual technician that came was great and friendly, but I am going with another company rather than deal with the hassle of using the building's contractor which doesn't seem beneficial.
