310 dump provided us a bin service and has damaged our property. They now are being troublesome about taking responsibility for the damages. We have met with the C.E.O., the City of Calgary Police Department , and are now registering complaints with the local B.B.B. To this point nothing has been settelled. Take care in how you are served! As of February 28, 2013, we have been given a check to pay for the replacement of our garage door. However there is an outstanding problem with overbilling on our accounts. We have taken this up with their accounting department, and as of todays date have not had the problem resolved.
- Approximate cost of services:
- $300.00
- Company Response
Hi Tim. While acknowledging your right to voice concerns, we feel content that this matter was dealt with in a professional and timely matter and was resolved in your favor. While we did not feel the damage was our fault we paid for the damages anyways – in good faith. We also took the time to hear your concerns in person and responded to your complaints with the CPS and BBB. Our last review of your account shows that you were charged as quoted, and the service was completed to your expectations. I am sorry that you do not share a sense of resolution here. I would invite you to contact me via email to see what else we can do for you. Clarice.Hamiltion@310-DUMP.com Clarice Hamiliton - Customer Service Manager