Called the company as returning customer, we had our duct cleaned by same company a year ago, however, this year we had to call them again due to bad smell coming from registers in the basement. We suspected some rodent or bird died inside and causing this issue. First attempt of cleaning was not that successful, smell came back in just 3 days. I called the company and another appointment was booked. This time we had another technician, David, and he did just amazing job. Not only he found a couple of return registers missed by first technician and not cleaned at all, but also some problem with part of duct disconnected from the register in the kitchen. he found a way to clean it well anyways. Seems we had this problem for years but nobody from PowerPac ever mention it.
I would recommend this company anyways, but suggesting to be in the house during service to ensure that the job is done well so you don't have to call again to book another appointment, and special Thanks to David for outstanding work.