October 11/16 used W.M Groves for excavation services for the installment of a cistern. 21 walkway patio stones were destroyed by their truck. Were told on the day of excavating by the crew, including the lead hand Reno that when we received our bill to advise the office and they would deduct the stone replacement cost of $249.72 from our bill. I requested the bill numerous times by phone. We did not receive the invoice till Feb 25/17 at which time we did as instructed by their crew and requested the cost of the damaged stones be deducted from our bill. Jennifer and Sandy flat out refused to cover the damage that their truck caused. We are appalled at the treatment we have received from this company. Apparently the customer is not always right at WM Groves! We do not recommend this company to anyone.
- Approximate cost of services:
- $3,330.00