Citi Flooring

Had solid hardwood done by installer "Steve" and his helpers. They were very polite and did an excellent job on our ground and upper floor and stairs. Saleslady Mary was very charming and knowledgeable. Overall a great experience with this family run business.

My experience with this company, in particular with Mary was a nightmare.

I originally placed an order by phone to have a stair carpet fitted, which included taking up the old carpet. Mary quoted the price on the phone, and mentioned that lifting the stair carpet would cost $85 (inclusive of HST).

The stair carpet was taken up before the fitters came and I called Mary on the day asking that the bill be adjusted to reflect this. She promised to call me back within 10 minutes to confirm the new amount. She never called.

In the meantime the fitters were impatiently demanding that I sign the bill acknowledging that the work had been done. The fitters then handed me a copy of the bill, which looked like something that had been prepared by a preschooler: Mary had simply scrawled the total amount payable on it, with no breakdown of the various costs involved or how much carpet had been used.

Subsequently the full amount of the bill was charged to my credit card, despite Mary having assured me the cost of lifting the stair carpet would be deducted.

I then spent almost a month calling and emailing Mary to obtain a breakdown of the bill and requesting a refund of the overpayment of $85. She failed to return my calls and seldom replied to my emails. Eventually I wrote to her colleague in the hope of embarrassing Mary because of her inaction, which seemed to do the trick.

I was finally refunded $56, which was considerably less than what Mary had verbally quoted on the phone.

Unfortunately, as there was no breakdown on the bill of the costs involved, my credit card company was unwilling to refund the difference.

A word of warning: if after reading my comments you still choose to order from Citi Flooring, make sure that you obtain a fully detailed WRITTEN quote BEFORE you place your order.

Better still, order from somebody else!

Needed to carpet the basement and do some other stuff such as smoothing out the floor. Mary, who does the appointments, arranging, and co-ordinating was very helpful. All the staff were very good. They make sure you are looked after and they do the best they can in very busy times; its worth the wait. I would reccommend Citi Flooring and would use them again anytime.