Worry Free Snow Blowing Inc

I've been with Worry Free Snowblowing for the past number of years and initially I was satisfied with the job that they have done but since last couple of years not at all satisfied with its responses cum performances. I like the fact that they don't do a first pass when there is a large storm they don't ensure that I can leave my driveway as early as possible. They are not at all timely on coming back to clear the rest. The shovelers also not seen to do a great job on the steps and around the car too.
In future I would hesitate to recommend them.