Paradise Custom Shutters Blinds & Draperies

Marlene and Derrick were very friendly and helpful throughout the whole process. My fiance and I just bought our first home and we had no idea of the "current styles" for window coverings. Marlene guided us through the process and was very patient with me, considering that I tend to be really indecisive. Derrick was very flexible with us in terms of when he could come out to intstall the window coverings for our home. We recently had our house warming and we recieved plenty compliments on the fact that we were able to get such lovely shutters and drapery to fit our large windows. I am a very picky person but felt it necessary to write this review because Marlene and Derrick have been a great help for us enjoying our new space. Thank you. - Lavern & Chris

Oh my goodness! The service is top notch. They worked around my schedule and it only took about 4 hours to complete. They weren't intrusive at all.

Again the service was exceptional. Marlene even gave me cooking tips. It's the little things.

Paradise Custom Shutters came in and give me a quote for my Drapery and Shutter. There price was good so I went with them. Job was done professionally in a timely fashion. I would refer this company highly. Also the Staff was very friendly and respectful. Installation was done with absolutely no mess. Thanks for coming in and do a good job.

As the other reviewer wrote, we also went with Marlene because of the reasonable cost. She put shutters in our kitchen and blinds in the rest of the house. It didn’t take long before the balance’s holding up the blinds started to tilt and the cheap,plastic hooks holding it together broke. This caused the balances (top part of blinds) to fall and hit the floor. Marlene had to drop off extra hooks (some of which were wrong size and some already broken) so I could put them back up. The problem continued.

One fell in the middle of the night and took a chunk out of the bedroom wall and new hardwood floor (not to mention scared us out of our sleep). repeated calls to marlene were ignored (she was on vacation for over 5 weeks) then when we reached her, she refused to set up an appointment time because “it wasn’t worth her time for a 15 minute job” and she would only come an hour notice IF she had a job nearby. She never apologized and claimed we had enough hooks to fix it (we used all the hooks from previous issues). The final straw was when she hung up on my husband when we were trying to square down a date. We are now taking the legal route.

I am beyond frustrated which is why I'm writing this review. This couple seemed nice enough and at the time I wanted to give them my business not to mention they were cheaper. I now understand why. These people Marlene and Derrick not only messed up the installation meaning we cannot open eight percent of the windows in our house due to their poor installation. In addition, I asked them to come and see what t did. When the showed up they wanted to cut the windows. My husband was at work and so I asked that I wanted to consult with my husband. What a mistake they said they would come back that was February. I have called them many times and they refuse to respond. It's mid July and the house is very stuffy. I have two babies..their lack of compassion and professionalism is very disappointing. Do not give these people your business.