I purchased $15,000 worth of hardwood floor from Ricardo at Milton Hardwood Floor. I had other quotes and gave the business to Ricardo if they could match as they were local, right from the deposit he started complaining about how cheap the job was and that he had exceed his authority. He gave me the impression he wanted to get out of the contract, but as we had already given him the deposit he was stuck. The order started to go bad from there, delivery times were not met, the owner Joe got into a verbal altercation with me when he did not deliver on Ricardo’s promises. They both blamed each other and took every opportunity to remind me how cheap I was getting it.
Neither would take responsibility for the others actions, once the floor did arrive and was installed, Ricardo called me and said he had ordered too much floor (which he blamed on me) I reminded Riccardo he had measured the floor. His response was that I should still pay for it and that he didn’t need to let me know as I had already paid for the job, as if he was doing me a favour for not ripping me off. The floor subsequently cracked and large gaps appeared, once again Riccardo and Milton hardwood floor deflected any issue and blamed Superior Flooring. I was told to deal with them. Apparently since they got their cash they didn’t want to help as they had made a pricing mistake in the first place. Several message later, including to the owner Joe and I was finally put in touch with the manufacturer. They were to report back to Milton and let me know what they would do to fix the issue. Again two months later and no follow up, I called Milton floor spoke to Riccardo was told I was an impatient customer (really a year later) laughable. And side he didn’t know when it would be fixed as they were too busy and he hung up on my.
I wouldn’t recommended Milton Hardwood Floor to my worst enemy.
- Approximate cost of services:
- $150,000.00