They Damaged our home in 3 places while cleaning our carpets
Ram scratched our floors and damaged a door frame. They have been terrible to deal with, rude on the phone and non-responsive on email. They just don't seem to care.
We paid over $800 for them to clean our carpets. Which I'd say the quality of that work was only ok. The carpets still don't look great. But I wouldn't write a review if it was just mediocre work by them.
The issue is they damaged our home and don't seem to care. We have waited 1.5 months for the damage to be fixed. We've been patient, however they haven't done much, so we want to share our results with others, hopefully they won't have the same experience.
From the start, the Ram Services employee didn't remove his shoes.
This was weird, as he was wearing work shoes that didn't look particularly clean.
Then, during the process of collecting the rugs to be cleaned, the Ram Services employee made a massive scratch right in the middle of our living room! This is 6.5" long, going across the grain. He didn't seem apologetic about it.
A bit later he dented the door frame in taking a rug out to his car. Rather than take it an easy way that won't damage our home, he tried to cut a corner.
Finally, just before leaving he was careless and dropped a piece of furniture, creating a deep gouge in our hardwood floor.
Throughout these escapades he wasn't apologetic about these mistakes. He was really disinterested in the fact he was damaging our home.
We immediately emailed Ram Services. They sent somebody out the next week to have a look, but he said there wasn't much he could do as the scrape ran across the grain. He tried to add some varnish, and it looked terrible.
Since then, we've been trying to get this damage repaired through Ram. Ram have been rude to us on the phone and we haven't even gotten any action via email. We've waited 1.5 months before we posted this, as we wanted to give Ram the opportunity to fix this damage. All companies make mistakes, and there's no need to post a bad review in haste.
We are so disappointed and really wish we hadn't chosen Ram for our carpets.
On another note, the carpet cleaning wasn't even that good, so we wasted over $800.
- Approximate cost of services:
- $800.00