Around 17 years ago we needed to get a new roof for our house we contracted T Simpson roofing they did an excellent job, in and out quickly professional and cleaned up very well. We were so pleased my wife would tell all the neighbours on her walks as the whole subdivision started to need roofs and we saw their sign come up a lot.
We did not hesitate to call them when we needed it done again, we did not even get quotes from anywhere else. While the name of the company was the same the service was not, they left a terrible mess my wife even had to pick up nails of our driveway after they left and the service certainly was not the same in any way.
When my wife called to discuss her concerns she was asked to refer to her contract several times and they also responded with did you not read the contract? Again, we were so pleased the last time never even thought we had to read all the fine print.
Bottom line is we will no longer recommend them to anyone, but I will say they are just another roofing company make sure you get quotes elsewhere, go with who feels best for you and do not forget to read their contract!!!
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- Company Response
Hi Jerry, we're sincerely sorry to hear your recent experience wasn't what you expected. The feedback provided was appreciated. Since November installs are tricky when it comes to clean up and snow, we'd be happy to return when the snow has melted and do another complete clean-up. It seems there may have been a misunderstanding or some confusion as we did not ask your wife to refer to the contract, when she mentioned the satellite signal was lost and she almost had to a wait a week for a service visit, it was mentioned to her that we outlined this possibility in the Customer Information Letter we emailed out prior to the roof replacement. This Customer Information Letter is not a contract, it's just a letter with helpful ways to prepare for the roof job and covers a lot of FAQS. We hope this helps to clarify. Thank-you and all the best.