High Efficiency Cooling & Heating Inc

A company with 1) a robust customer service management process, 2) efficient pre-job estimates, 3) proper invoicing practice which outline components installed, & service performed, and 4) last but not least, the human factor, Natalie in customer service is a pleasure to deal with, and Jason the HVAC Technician, is knowledgeable and exceptionally helpful.

Would definitely recommend this company to friends and families.

The HVAC unit in my condo had a clogged drained and had built up water and overflowed over the weekend. A lot of places don't service condos nor are open on the weekend and the company servicing my building was unresponsive to several residents. These guys responded super quickly on a Saturday morning (within minutes) and got a technician (Sergei) in later that day.

Sergei was very communicative and helpful in explaining what was happening. In trying to access the HVAC unit, he unfortunately got drenched in water which he took with stride. Quickly was able to unclog the drain once he was able to access it. Also provided some helpful suggestions to make servicing easier in the future.

Overall, very happy with the service and highly recommend them! They definitely helped alleviate what was a stressful situation (involving water damage).

The technician was very polite and helpful.
He followed covid 19 protocols.
He looked at the a/c to find out what was wrong and then fixed the problem. He answered all my questions and concerns.

Jason was awesome! He was quick, efficient, and fixed my issue. He was also so nice! He made great suggestions for upkeep. The service of the company was excellent as well (Gilbert helped me book a service)!

Great job! Professional service, that was on-time and responsive. Technician was friendly and helpful; and provided description of the work being completed. I would recommend this company as its both reputable and reliable.

There are some stages of interaction with the co.
The Sales people are awesome! Knows what they are selling and will explain to you their product and finally suggest what is best for you. Pricing negotiation ends at an win- win level. If you have shopped around you will know.
Then comes the annual servicing part. If your contract warrants pre-payment for next year servicing, bear in mind that you have to diarise the date to call them because they will not call you. Not all parts are under warranty e.g. after the second year I had to pay for the gas valve. During this year's servicing I was told that the capacitor will need to be changed by next year. The rep who comes to your home for servicing is friendly.

I had an AC tune-up on June 4/21. Jason was the technician that was sent to service this call. He is personal, out-going and very conscientious. My AC unit was not working very. He identified a refrigerant leak. He added a dye so that we could detect where the leak was coming from. He also topped up the refrigerant so that the AC would keep us cool. We had a great weekend (despite the high humidity) Thanks Jason.

Very experienced and responsible technician! He came to inspect the job done last year. At the same time, gives very good helpful advices. Company assigned their team to revisit. We do not have to remind them.

I called High Effiency this morning to arrange 1st annual maintenance service. A technician happened to be in the area today and he was able to come the same day! Harry was very pleasant, answering my questions and taking the time to adjust the unit to reduce vibration noise. A very good experience!

Easy to schedule summer maintenance with the office. The technician Showed up on time, did outside and inside checks, and gave some good advice for continued good operations. Would recommend this company.