I was recommended to Custom Granite by a friend of mine who also had redone her kitchen counters. I went through the process of selecting my granite, sinks and faucets with my representative, to which I will give kudos (she was a pleasure throughout the whole process). I was extremely eager to see my granite in place, seeing as how I had a large amount of counter space, as well as, a large island. On the day of installation, to my disappointment, I came home to find a large crack in the granite in front of one of the sinks, and a noticeable dent on my BRAND new stainless steel fridge. :( I was on the phone pronto with Custom Granite and after NUMEROUS calls I FINALLY had someone come out to fix the crack in the granite. As for the dent in my fridge - the owner himself informed me that they WOULD NOT be held responsible for personal items as such. He also informed me that he found it hard to believe that his installers would cause a dent as such. I was mortified, to say the least! He was insinuating that I was NOT being HONEST! Wowzers!! This was by far the largest investment of this sort I had made, and to be regarded as dishonest is not how I like to do business. Needless to say, I will NOT be recommending this company to any of my associates/friends.
- Approximate cost of services:
- $7,000.00