Bold Kitchen - Amazing Experience
- Approximate cost of services:
- $65,000.00
Bold Kitchen - Amazing Experience
Mr. Adam S. is right it was a painful and the accusations are totally out of line and not credible. I met Adam S. only once, on a Saturday in my showroom, He was advised it would take 4 weeks min. to produce a laminate top in a custom colour. We received a phone call and plans from his builder to price the countertop on May 27th. The contract was accepted on June 4th, 2013. As per our e-mail dated June 4th 2013, we advised the builder that the measurements were not correct the he provided us and we asked for clarification, as they did not add up, with a delivery time of 3-4 weeks to produce. we received the revised drawings on June 7th. According to our records the top was ordered from our supplier on June 7th. We asked for and received 50% deposit on the countertop via wire transfer on June 4th. On the original contract the tops were to be picked up at our warehouse (same location as showroom) and paid for. The builder was advised he could pick up the countertop on July 4th. We were contacted by Adam S. and we were asked if we could deliver the tops to his cottage 1 1/2 hours away, as they could not pick them up. We agreed to deliver the tops. on July 5th and asked for a wire transfer to cover the balance on July 3rd. or a certified check on delivery. It was agreed the wire service would be paid on July 3rd. On July 5th we had not received payment. I contacted the builder who advised us he had forgot to do it. On his promise to do it right away and to not hold up our truck or reschedule the delivery, I released the truck for the delivery. The payment was made as promised and the delivery was on time with what we promised. It should be known the we have never had any prior dealings with the builder or Adam S. and were not about to grant any credit or payment terms on a custom product, this was known up front. If I was rude, it was because I was frustrated with both the builder and Adam S. for not returning phone calls placed to them, I apologize. As far as the bubbles in the countertop are concerned, we are in receipt of our delivery slip that was signed on delivery that the goods were received in good condition. Our office was contacted approx. two weeks after ( I was on holiday) by Adam S. who stated that he had bubbles in his countertop, he was asked to send pictures via e-mail and then we could approach our fabricator to comment on. at which point we were told that it to much of a bother to do and he was not happy. "Most bubbles are a result of not good adhesion with the glue and that most of these problems can be resolved by heating the area carefully and pressing into place."(should be done by a qualified person) Total Living Concepts sold and delivered on time what we promised on. We went the extra mile by delivering the said countertops and adjusting our schedules to satisfy Adam S., that was not scheduled for in the beginning. Total Living Concepts advertises a TWO YEAR warranty on all products it supplies and stands behind it.
Bathrooms (2) & Bedroom gutted & rebuilt
Mr. Wynn Vassell job was 6 years ago in 2000. I find it interesting that he made a posting 6 years later. I find in life that there are always 2 sides to every story. I do not believe this is the forum to discuss this project. Total living concepts is very proud of the service and quality it gives our clients and stands behind it. I have ed a e-mail I have received from a happy client.Dear Glen,
- It has been almost seven years since you did my renovation. I still love
the kitchen design and frequently receive compliments.
- This week my Moen tap started to leak and I contacted you for advice,
knowing you would know what to do. Within 15 minutes, a plumber called to
arrange an appointment. A few hours later, they arrived to fix the tap. As
they had to order some parts, they returned the next day to finish the job.
The plumber advised me that Moen would pay for the complete call.
- In a business meeting this week, I used you and your company as an
example. Not only are your designs, products and installations terrific,
but the service you provide is truly phenomenal.
- I was completely comfortable recommending you and Total Living Concepts
before. After this experience, I can assure you, without hesitation, I will
continue to recommend you.
- Thanks again Glen, and wishing you continued success,
Barb McVeigh