We moved into a house where the gas fireplace did not work. Barbeques Galore came out to inspect the problem and ordered parts. Two months later we still did not have our fireplace repaired. After several weeks' phone calls to try to track down what was going on, they finally came out again... to discover the part they had gotten in was the wrong part. It took another six weeks to get the right part in and have it fixed. It does work now but it took so long, we were not thrilled with the service. The individual technicians were very tidy and professional. They also sprayed the back of the insert each time they came with heat proof black paint. However, a few weeks would go by and the paint would flake off (we did heat cure it as recommended). Now, our insert is covered in peeling black paint.