Polar Pools Ltd

2021 Hired Polar Pools to build us an in ground pool, gave them all the property details. Verbally set start date. They started 2 months late, in the fall. Took on other projects between ours. Paid 15% deposit 5 months before start. Excavation company came Friday before Thanksgiving Weekend. Broke a pipe and wasn’t fixed. Built a water feature wall without weeper vents, framed pool and poured some concrete for Sill Stones. 2 weeks after start poured sun shelf and steps. 2 days later pool cracked and sunk one corner an inch. Blamed that we had poor soil conditions as cause. Said not their fault. Paid $86,000 for a broken pool with no liner and left a pile of mess and they want more money before they return. Made promises to deliver and now we have a disaster and no accountability. But they are still going about their business as normal and haven’t come back to site to see how it has deteriorated. Beware !!!! We asked lots of questions and got, “don’t worry, we will make sure it’s right, we aren’t going anywhere” type of attitude. Please please please, make sure you ask questions during the process and don’t hold back, no matter how basic the question. We won’t see a pool now for at least a year, maybe more and as it sits our pool is continuing to decay.

The design was spectacular. Fred, the owner was great to work with during the project and with pool equipment after. Unfortunately, I have been trying to contact polar pools to come and repair pool tile and crumbling grout for 2 summers. They promise to come but Have not. I’m hopeful these issues will be fixed this spring before a third summer passes. I look forward to updating this star rating once the unaddressed issues are resolved.

I would recommend Polar Pools to anyone thinking of transforming your yard into your own private oasis. Their designers offered many interesting ideas and their construction crew worked in a very professional and curteous manner. We were very happy with the results.