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Pacific Pre-Hung Doors Ltd

Windows & Doors Installation & Service
265 Schoolhouse Street Coquitlam BC
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Phil in Coquitlam
Phil in Coquitlam
5 reviews Coquitlam, BC
0/10

Abysmal service

We spent $4400 on 2 doors from Pacific, an interior double glass door and an exterior double front entry door. Their sales guy Scott always complained about being too busy and it took over a month of phone calls and me visiting the shop before we could get a quote and pay the bill. We went with Pacifics recommended installer who provided the door dimensions directly to Pacific. Scott @ Pacific said they'd worked with him for years and could be trusted.
The doors arrived and were delivered on site with mild damage (the bottoms weren't protected and so the Fiberglass was chipped and damaged where the door had been handled and dragged on a floor.) The damage was minor and we'd already been into this project for months at this point so I accepted to prevent further delays.
Then the real problems started. The installer didn't like the quote they'd given us and we'd agreed on and wanted to double it. They eventually stopped responding to calls or emails while trying to come to a conclusion. We asked Pacific to intervene as it was their recommendation and now Scotts line was that he'd had a bunch of complaints about the installer and they weren't going to work together anymore.
While looking for other installers to take over the job, we had 2 that said specifically they would not do our install because they didn't like where we'd purchased the doors from.
We found another installer who came to size up the job and he informed us that both doors were the wrong sizes. The exterior door was too tall and the jamb wasn't thick enough, the interior door also had the incorrect jamb depth.
We paid a fortune to the installers to modify the framing of the house to fit the doors and then once installed we discovered that the multipoint lock system on the front door was defective and although Pacific had agreed to key the lock to our existing key, we had to pay a locksmith separately to come and do this.
Pacific would not assist in any way. The credit card company wouldn't assist as the contractor was acting on our behalf.
For the record, Pacifics supplier for the locking mechanisms came out and replaced the MPLS with no hassle. They mentioned that the machining of the slot for the lock mechanism was done poorly which likely lead to the lock failing because it was too tight. He had to use a hammer to get the replacement lock in the slot.
Save yourselves the time and effort, don't shop here.

Approximate cost of services:
$4,400.00
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