My family and I Have dealt with this company for over 25 years the service is usually good. The last two years service is down the tubes. In November I placed an order for a bed they said they would call to let me know when it came in . In January I called because I had not heard from them they told me the style I wanted was discontinued, but nobody ever called to let me know. So fine got my money back chalked it up to being near the holidays and they just got busy .Last month I ordered a couch , when I went in the store (like I was asked )sales rep walk by you and keep you waiting . I eventually had to walk into one of the offices before anyone would help me. One of the sales rep just keeps talking about how he makes over 100,000 a year, very little professionalism. I am still waiting for my couch, I call to find out when I can expect delivery , no one returns messages. They say someone will call me back they don't get back to you. If you can avoid it don't do business with these people .