Mr Kitchens Ltd

Kitchen & Bathroom - Cabinets & Design
1877 Merivale Road Ottawa ON K2G 1E5
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

73%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Mr Kitchens Ltd

Average customer rating:
8 10 (29 reviews)

Sort by

Dan from Ottawa
Dan from Ottawa
6 reviews Ottawa, ON
4/10

Kitchen renovations

This kitchen was to be finished Oct 16, 2016 ,,,,, finally finished Jan 3, 2017. The problem started right from the start. The installer started the job, left to drop off his helper at another job that he had a problem with, came back, worked a little more and then told me he had to leave at 1:00 to attend a funeral. He arrived the next work day, told me he was short some trim and wouldn't be able to finish. Left to pick up his helper around 11:00 and never came back,
I have to admit the "quality control" guys are EXCELLENT. They came in , noticed the damage cupboard and the big gaps in the trim. and ordered the replacement parts, Of course multi week delays. When that arrived they decided that all the trim had to replaced again more multi week delays. After that was installed, they noticed that they were missing 2 more pieces of trim. again more multi week delays,. The final trim arrived mid Dec but couldn't be installed until Jan 3, 2017.

This company seems to do all the right things, "quality control" inspectors, final survey regarding the job, but after filling out the survey and sending an email and leaving a voice message no response to my concerns. I would have rated then higher if they had responded to my email or voice message.
The biggest problem is lack of communication, between staff, installers, and factory The final job looks good but I would not use them again.

Was this review helpful?
Private User
Private User
Private User reviews Limoges, ON
8/10

Kitchen Renovation

We're very pleased with the results. I have a very functional kitchen after 35 years.
We were very pleased with the attention to detail and the professionalism of the company.
Would recommend it to anyone thinking of remodeling their kitchen.

Was this review helpful?
Company Response

Thank you for your kind words! We are so pleased that we were able to help you with your project and we wish you many happy meals in your new kitchen!

Private User
Private User
Private User reviews Simcoe County, ON
7/10

kitchen renovations

We contracted with this company for our complete kitchen renovations. We received good advice from the designer and the work was delivered on time. The after installation service was good.

Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

Kitchen Renovation

We are very pleased with our new kitchen. We found the whole process seamless including the design work with Earl, picking of cabinets and counter top, the construction and then the finished product. Every thing went according to schedule.
We quickly gained confidence in Earl as he skillfully guided us through the design process. He offered a couple of suggestions which made the kitchen more functional and helped each step along the way. He never rushed us and in the end the design worked perfectly and turned into a beautiful finished product.

The quality of the cabinet workmanship is excellent and will meet our needs in the years to come. We believe we received good value for the cost.

Thank you MR Kitchens for your excellent work and making the whole process easy.

Sincerely,

Rob

Was this review helpful?
Company Response

Thank you for your wonderful review! It was truly a pleasure to work with you on this project and we are so happy that you love your new kitchen!

bclermont from Ottawa
bclermont from Ottawa
2 reviews Ottawa, ON
3/10

Total Kitchen Renovation summer 2015

First and foremost, let me say that workmanship and for most part employees that were involved on site were good. Todd and Ben from MR were excellent and Marc and Stephane (and spouse) from Olistin were very professional.

The big issue we had was with the very poor project management at MR and Olistin and lack of contact that left us at times almost managing the project ourselves. I often was sending emails and calling wondering what was going on with cabinets and construction issues. The response always indicated that they were very busy and that staff had left, causing backup. Project managers seemed to change weekly. Having managed multi-million dollar projects before I truly realize that delays happen. That is why ongoing contact is so critical. For the most part, until the final few weeks, nobody seemed to have a handle on the project and nobody kept us in the loop on what was happening. Very frustrating

The design phase was pleasant, but the designer (who left MR before we were completed) made some major and potentially dangerous design errors despite having appliance specs. This caused more delays. After nearly 3 months of a 6 week project we were 99% complete. One final issue surrounding moldings on top of cabinets was conveyed to MR. Finally got a response 21 days later! That sort of summed up our whole experience.

I would not, but if I were to start again with MR:
** As indicated in an earlier review, DO NOT pay 100% of cabinet bill until all cabinet work is completed. We felt as though we were an afterthought to MR once money was all paid.
** Get a commitment from Olistin and MR about progress update timing and hold them to it.
** Get the name and phone number of the person in charge of all operations so feedback about project managers and workers can be provided if needed.
** Add a few weeks at least to the project schedule and if possible, do it in off-season (Fall or spring) to potentially minimize risks of Olistin over-booking, which was a big part of the problem.

I have been honest with this review and have indicated all my issues to staff at Olistin and MR as we were working through the project. Will be no surprises there, except for senior managers/owners who may never hear this client feedback. Hope this helps someone when looking for a kitchen renovation source in Ottawa.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your feedback. We appreciate your honest review on our performance and are using this feedback to strengthen our processes going forward.

We sincerely apologize for the delays to your project. Olistin and MR Kitchens did go through some staff changes during your project and as a result our communication suffered. We have strengthened our team and addressed our communication process to ensure we give the best possible service to our clients going forward.

We wish you many happy meals in your new kitchen.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Kitchen Renovation

MR Kitchens has exceeded all expectations. The design team professional and well informed, the service personnel extremely competent, and after-sales service the best in the business. This company is exceptionally high-value added and by far the best value for money on the market. We invested the time to make the right decision and it has indeed proven worthwhile!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for such kind words! It was truly a pleasure to work with you on this project. We wish you many happy meals in your new kitchen!

viola from Ottawa
viola from Ottawa
1 review Ottawa, ON
10/10

Kitchen Re-design

I did a substantial amount of research before settling on MR Kitchen and a patient designer (Colleen) incorporated all of my changing ideas into the final design, which I love. The cabinets are quality products and, Olistin, the construction company associated with them were professional, timely and communicative. Our project was a total re-design of the original space and, of course, disruptive to our daily lives but worth every moment we spent in renovation. I still sit in the adjoining family room and just stare at this beautiful and efficient kitchen for which i am getting rave reviews from family and friends.

Was this review helpful?
Anonymous from Ottawa
Anonymous from Ottawa
1 review Ottawa, ON
9/10

kitchen remodel

We hired M.R. Kitchens because the cabinets are made on site. We picked our color, materials, design etc. Olestin did the actual construction. Although I am totally happy with the service from M.R Kitchens, I cannot say the same of the construction company. They lacked communication, they often didn't turn up because they had a bigger job to work on. We went four days with no one coming to do any work, not because of a delay for materials. I would use M.R. for design no problem but have someone else do the construction.

Was this review helpful?
Marc from Embrun
Marc from Embrun
1 review Embrun, ON
10/10

kitchen design and remodel

We saw a kitchen that they designed in a show home. We called them, they came to take measurements, drew up some designs for us to pick from. It went well, they were good to deal with.

Was this review helpful?
Shannon& Troy from Berwick
Shannon& Troy from Berwick
1 review Berwick, ON
10/10

kitchen design and installation

We looked around for a local company to do a custom kitchen. The designer came by and did measurements and then drew up some designs to pick from. We got together and picked out the finishes, counters , and the hardware.It was the same basic foot print, but much better use of space, more storage now.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Kitchens Ltd

For over 25 years Mr Kitchens has been committed to the design and manufacturing of kitchens that appeal to your senses, on all levels. We believe that kitchens must make sense for you and your home. Since we manufacture our own cabinets we are able to ensure that quality controls ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Kitchen & Bathroom - Cabinets & Design pros in Ottawa?