Mr Kitchens Ltd

Kitchen & Bathroom - Cabinets & Design
1877 Merivale Road Ottawa ON K2G 1E5
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HomeStars  >  Kitchen Planning & Renovation in Ottawa  >  Mr Kitchens Ltd  >  Badly executed kitchen reno
Mak Higgins in Ottawa
Mak Higgins in Ottawa
2 reviews Ottawa, ON

Badly executed kitchen reno

I contracted MR Kitchens do a complete kitchen reno starting June 2017 (flooring, lighting, electrical, plumbing, cabinets, etc...). When we signed on with MR Kitchen it wasn't clear that we would be dealing with 5 different entities each responsible their own separate portion of the project. The separate groups (MR designer, MR Olstin, MR Kitchen cabinets, Olstin subcontractor, subcontractor's electrician) in itself is not necessarily a problem, but the complete lack of project management and guidance between the various parties led to mass confusion and misunderstandings.

The designer (Caitlyn) was quite good and pleasant to deal with. She has a good eye for colour and style selection. The project manager Jean Michel is for the most part absent and missing in action until there's an opportunity to bill the customer for slightest change in scope. The project manager isn't a project manager, he's really just a Billing Agent. The Olstin subcontractors were in general quite good, but at times were difficult to deal with but that is mostly because of a lack of communication and/or incorrect and outdated scope of work documentation by the so-called project manager. For example, we were supposed to have in floor heating installed, but because Olstin, subcontractor and electricians are not well coordinated, the in floor heating went unnoticed until it was too late (new flooring completed).

The quality of the cabinets (MR kitchen VARS ON) was not all that impressive. Many deficiencies that took weeks to correct. The quality of the doors and assembled cabinets were not much better than would you can purchase from Ikea or Home Depot. MR Kitchen charges a premium price for their cabinets, but the attention to detail is lacking and the willingness to correct deficiencies is also missing. Nobody wants to be without their kitchen 8+ weeks waiting for all the deficiencies to be remedied. In my case, it seemed that the strategy of the MR Kitchen Cabinet Installation Manager was to drag his feet in regards to the corrections and hope that I would eventually accept all or most of deficiencies without being corrected.

All in all not a good experience. If you are asthmatic or have children who are asthmatic I would definitely advise against MR Kitchen and their subcontractors. The lack of cleanup and lack of tarping to contain the spread of large amounts of dry wall dust, saw dust, and other powders certainly posed a clean air problem for us. I would instead recommend you find a contractor who makes use of zippered barriers to prevent the spread of dust from sanding and tile cutting, throughout the house.

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