Initial contact with the company seemed promising: detailed explanation, good pricing, polite staff. Then came time to actually do the installation and staining and things fell apart. The account manager didn't have a colour swatch for picking colours so we had to drive all the way to the store to do so. The person at the store had a swatch containing exactly 4 options, none of which we were satisfied with. Her solution was to use Google Images to find pictures of not professional swatches but amateur photos of people's home projects, some taken with poor lighting. We finally settled on a possibility and when the actual technician arrived to do the staining, we expressed our concerns about having picked a colour without a proper chip system. Thankfully he offered to mock up some options directly on the floor. We later discovered that despite having removed all appliances in advance so all of the floors could be properly covered, some areas that would have been covered by appliances were not stained. Our heat vent covers were removed by the tech and took MONTHS to get the replacements: The company could not locate them as the account manager had left the business, so they offered to get new ones for us. When the newly stained covers finally did arrive in a box, some were stuck to the cardboard and it was not possible to fully peel off all of it without damaging the varnish. All in all, not the best experience.