I used Vim wood floor cleaner on my new maple floors and it was a disaster. Rather than try something to remove the residue and have a bigger problem on my hands, I emailed AB Hardwood flooring from their website and asked if they could help.
I got a call about 3 minutes later - yes literally 3 minutes - from Ryan who asked me to send him pictires, which I did.
He researched the product I used on the floor and pointed out where I had gone wrong by sending me some information I didn't see on the bottle. He suggested I call the Vim 800 line before using anything and if they were not able to help me, he would see if there was something they could do for me. I was able to remedy the problem - but I must say I was so impressed with this company's customer service I had to write this and will definitely have them on the top of my list for future!