Country Stone Mfg

7807 127 Avenue NW Edmonton AB T5C1R9
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HomeStars  >  Fireplaces in Edmonton  >  Country Stone Mfg  >  ZERO Communication, HIGHLY Unprofessional
Private User
Private User
Private User reviews Mississauga, ON

ZERO Communication, HIGHLY Unprofessional

The absolute worse company to deal with, especially Tammy. Extremely unprofessional, and highly unorganized.

They took my 50% deposit ($614, NOT A SMALL AMOUNT) in March, never sent me a copy of the receipt until 2 months later when I asked. Then in April I asked how much notice they needed to get the stone I put the deposit on, and was told 1 to 2 weeks.

I followed up in July and asked if one of their guys could come out to measure my fireplace to be sure I got the correct amount of stone
No response for 3 weeks.

Over 3 weeks later, they emailed asking for my number so an associate could reach me.

The associate never contacted me.

Now August, I receive a voicemail saying there isn't enough time to complete my request for this project, and that a refund had been issued. Then why did Brad, my original point of contact, say 1 to 2 weeks, was more than enough time?

DO NOT deal with this company, they are extremely unreliable and VERY difficult to deal with.

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