Country Stone Mfg

Fireplaces
7807 127 Avenue NW Edmonton AB T5C1R9
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HomeStars  >  Fireplaces in Edmonton  >  Country Stone Mfg  >  ZERO Communication, HIGHLY Unprofessional
Private User
Private User
Private User reviews Mississauga, ON
0/10

ZERO Communication, HIGHLY Unprofessional

The absolute worse company to deal with, especially Tammy. Extremely unprofessional, and highly unorganized.

They took my 50% deposit ($614, NOT A SMALL AMOUNT) in March, never sent me a copy of the receipt until 2 months later when I asked. Then in April I asked how much notice they needed to get the stone I put the deposit on, and was told 1 to 2 weeks.

I followed up in July and asked if one of their guys could come out to measure my fireplace to be sure I got the correct amount of stone
No response for 3 weeks.

Over 3 weeks later, they emailed asking for my number so an associate could reach me.

The associate never contacted me.

Now August, I receive a voicemail saying there isn't enough time to complete my request for this project, and that a refund had been issued. Then why did Brad, my original point of contact, say 1 to 2 weeks, was more than enough time?

DO NOT deal with this company, they are extremely unreliable and VERY difficult to deal with.

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