Parkwood Master Builder

Dear Parkwood Master Builder

I am writing today as a frustrated and tired home owner. The building process was intense and difficult but overall, it was good. BUT no one told me of the things to expect after owning the house... I mean... I expect things to break and to need fixing but I didn't think it would be this difficult.

Here are a few of the items that required fixing:

1) Rough grade - I realized that my rough grade failed at the end of last year. Once this spring rolled around, I had contacted the warranty committee over and over and over again. Since July, I have been emailing the City and Parkwood. Each occasion has been met with phrases such as, "it is not our fault" or "it is in the process" or "it will be inspected in the next week (even though it was not)". I have finally gotten my rough grade and now it is October 2017. I moved in last April 2016.

2) My driveway - I have emailed in worry of a tripping hazard. Parkwood has come through and looked at this problem because I felt like it had gotten worse in the past months. It states in the new home warranty that there must be a rise of 2 inches. Mine is 1.75 inches. As per the Parkwood warranty committee, this does not need fixing because it is not 2 inches. Does this not warrant a tripping hazard though? In consult with the AB New home warranty, they have stated that it is important to review over methods of proper drainage. Unfortunately, because my rough grade certificate was not available, I could modify my property to help with drainage!

3) Wind damage - As per the warranty committee, damage caused by winds over 40 km/hour are not covered in the the warranty. (PS Parkwood has not come to look at the small damage). As per Parkwood, I am supposed to call my home insurance company in order to fix a small repair. I have called different siding companies and the response I have received is that this is an install error and the builders should repair it free of charge.

I try.... to be as patient as one can. I try to be as understanding as I can. But at a certain point, I am just frustrated with your service at this moment. Since moving into this house, I have raved how much I love this house but the service after receiving this house has been abysmal and pretty much the response I am getting is that I am on my own and that nothing will be done.

As first time home buyers, the experience of buying a new home was daunting and in many cases stressful but with the guidance of Ron Torella he made it a smooth process. Ron was extremely patient with my situation and my questions. His professionalism and patience was greatly appreciated.

The house that we finally selected from Parkwood Homes was exactly what my family needed. I could not be happier with my choice and we would recommend Ron and his team to anyone looking for a home!
We are very pleased with our home and will definitely recommend Parkwood Master Builder.

I am really happy with all the help and support for finding a good home provided by Ron area manager at tamarack common.we are fully satisfied with all his help and guidance

We are very happy and satisfied dealing with Mr. Ron Torrella. He assisted us in everything to get our major investment in life. We are new here in Canada and he helped us in every aspect to get our dream house. He has a very good customer service, always positive and willing to assist us to the best of his ability. He spent a tremendous amount of time with us helping us to get what we need knowing that we have a limited budget. Thank you so much kuya Ron.

Really nice home in a great area south of the city. Builder's Field Supervisor Jason has been very helpful and patient with our requests from the moment we met. He made us feel that we were well looked after the purchase. We are very glad that we could work with such an outstanding company and staff for a major investment in our lives.

Our sales consultant Mr. Ron, was just fabulous to deal with. Nothing was ever too much trouble, and his knowledge and experience in guiding us through how the Construction and Possession process works, then through the house Interior selection process (including the numerous design changes we made), was invaluable and very much appreciated. Mr. Ron welcomed all our questions and was always quick and thorough with his responses. He is a true professional in every sense of the word and gave us a wonderful introduction to Parkwood Master Builder.

I bought a house from parkwood last November, and that time i noticed the railing was not installed by the front door. I talked with the site manager, and the site manger said it was a seasonal job, they will do it this summer. This year i contacted the parkwood and they said the original site manger had left and they were going to install it for me. I waited for two weeks and i got an email from warranty department:" Because the measurement from the top of the final grade to the step is 23 ½”, a railing is only provided if that measurement is 24” or higher set out by the building code. No further action by Parkwood. " Note i have been trying to talk with them to have my rough grading done for 2 months and they have not done anything and they already see the 1/2" difference. I have over 20 neighbors on the same street and all houses from different builders they all have railings....

Randy Heibert and Jill St Peter were great to deal with. Professional and courteous. I would highly recommend using this company. We are building in Riverside-St Albert. The Branicki Family.

We recently purchased one of Parkwood's Show homes. The craftsmanship and attention to detail is amazing. The sales representative that we worked with was amazing. Kamal Bining understood our needs and was there helping us every step of the way. She made our buying experience simple and seamless. The whole Parkwood team has been readily accessible for any questions or concerns we have had throughout the process. Their assistance has been timely and professional.

The quality of the home was excellent. It was completed as promised. The entire group was professional and easy to work with. We have a few minor details and landscaping to complete once the weather warms up. I am confident that our home will be exactly what we wanted at the time that we walked into the original show home. I would highly recommend Parkwood Master Builders.