Bought Hunter Douglas blinds from Sheila's in 2002. Paid a small fortune. The blind fell off the wall, the bracket had not been properly installed in 2002 and with only one screw gave way. When the blind crashed to the floor it broke several pieces which needed replacing. I initially when back to Sheila's and asked how I could get the blind repaired on November 14, 2016. I sent them all the information including original part numbers. I was unable to transport blind to store. After close to a month, and speaking with 3 different people, I am no closer to having my blind repaired. The last person I spoke with said they would look after me. Nobody has followed up, ordered parts, or phoned/emailed me to update me. The blind in question is my front window. I had asked, call you fix the blind, the answer was yes, I should have asked - will you fix it - that answer obviously is NO.
- Approximate cost of services:
- $7,754.00