Ecowater Systems

Water Filtration & Purification
Milton ON L9T 5A9
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Justice in Milton
Justice in Milton
2 reviews Milton, ON
0/10

Water Softener System

In 2003, I purchased the 1st unit ($2K) from a sales man walking around our new subdivision. In 2012, the unit was making very salty water. I was told it was unrepairable. I purchased a new ($2200.00). In August 2018, the unit had malfunctioned when we were out of town for 2 weeks. When we came back home, we heard town water kept running all the time. Halton Hill Hydro told me that my water bill will be over $700.00 for August! When I called the ECO WATER company for Service, they wanted to charge me $60.00 to just look at the UNIT. I just got rid of the unit yesterday and got a new unit from other company. I never recommend to purchase any products with this company. Very Unhappy.

Approximate cost of services:
$4,700.00
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Company Response

Hi Justice. Just so you are award the industry standard charge for a service call is $125 to get the truck to your house and that covers your first half hour of service. However, Clint wanted to give you a break as we appreciate your business in the past, that is why you were invoiced only $60. On top of that your machine was 5 years out of warranty. We apologize that you feel you should not have to pay for service, however we too have to pay for service calls for any service man who come to our homes.