Arborcare Tree Service Ltd

Terrible experience. In a nutshell, work was carried out that was not requested, they failed to follow instructions for what was requested, work done was shoddy - their own crew that was called in as a follow up claimed it was a lazy job. Customer service incredibly hard to deal with - different reps, no handover of information, no offer for any solution other than to keep sending crews out (some of which no-showed). When part of the issue includes trees that were cut too much, new crews arent fixing anything! I would never work with ArborCare again or recommend them.

They removed several trees for me and I had contracted with them to remove the stumps. After 3 weeks of fighting with them to show up to remove the stumps, I have given hope.
BE WARNED.

ArborCare was great at giving me options for dealing with 2 ~ 50 year old evergreen trees. After multiple quotes I chose to remove the trees with ArborCare. Unfortunately in the process they damaged a small tree but they were quick to replace it with a tree of my choice.

Thanks ArborCare!

We recently had our trees pruned by Arborcare Calgary and I just wanted to compliment them on doing such a good job.
I was nervous about damage being done to my flowerbeds but the pruners were extremely careful.
The office staff were friendly as well. It's the first time that we have our tree pruned and we will definitely use them again.

Arborcare Tree Service provides the WORST customer service and tree service I have ever experienced. From poor communication on what can and cannot be done, to their staff's inability to complete a job as per the contract, to not returning phone calls (2 months!) and not returning to our home to finish the job, they are hands down the worst.

Arborcare was not a timely company to deal with. After they trimmed my trees there were still several low hanging branches that hang out over the street. When I called to ask them to take care of that I was told that they wouldn't and that it was my responsibility to know how much trimming they would do. Several neighbors have commented on the poor job they did. I would not recommend them. There are cheaper options that do a better job.

i have been dealing with getting a tree removed by Arbor Care since August, it took them approximately 3 weeks to get me an emailed quote that arrives on Sept 9. I called Sept 14 after receiving it to discuss it and also get them to assess another tree on the property as they had done all the trees except for one. I waited a few weeks and still no updated quote so I called on Sept 25 and was told yes it was done and it would be emailed to me right away, it didn't arrive until days later which was Oct.6, I booked to have 1 tree taken down as it is in jeopardy of falling over and could potentially hit a car or someone walking down the road if there is a big wind as the roots are lifting out of the ground on Sept 9 and gave them my credit card info and was told that it would be done within 10 days. I called on Oct 20 to see if they had a date yet and was told no that the waiting period of 2 weeks before a date would
be set was not up yet. I was also told that it would not be able to be done until mid November, I told them to shred my credit card and I would go eleswhere. 10 minutes later I had a call from Doug that I could not answer as I was at work, he left a message stating that my tree was scheduled for the next day, Sept 21 and if I had and questions to please call him back. I called him back at 1:00 that afternoon and was told he was gone for the day and to call him back in the morning after they found out who I was. I called him back at 10:00 Oct 21 and was told he was busy on the phone and whom ever answered the phone said that my tree appointment was cancelled for today as I didn't call Doug back yesterday as soon as I got the message. Well I don't know about anyone else but I do work and cannot always call someone right back when they call and leave a message on my cell phone, also I thought it was booked as that is what he stated on the message he left. I am soooooo frustrated with this company and now they are telling maybe sometime next week. If I can find someone to do it before then I will as to me this companies customer service is really bad along with their management. I have been in customer service for over 25 years and sure hope that I never gave this bad of service.

Horrible company to deal with. After I approved quote, gave credit card info, never heard from them again. Several emails over weeks and no response. Sent cancellation and complaint email and they show up a week later! The crew had no idea what was going on.

Work was not completed as per emergency request and I was told in order for them to do the job I would have to give them my MC# which I did. Workers came and took down non-hazard part of tree and left the hazard still standing. On both occasions there were witnesses to the arrival and departure of the workers. Two other workers came previously to assess the tree and agreed the whole tree needed to be removed. Workers didn't know how to back wood chipper down alley which we had requested. Workers came back 3 days later instead of next day as promised to finish the 3 hrs hazard removal that they promised and charged me for 2 days emergency rates for a job that should have been on the first day!! They said that they stopped their workers as they put in a 10 hr day and when I called the office they promised me that they would be back the next day to finish the 3 hrs minimum required. They actually sent out two workers prior to assess the tree and agreed the tree standing was still a hazard. We were not aware that we would be paying emergency rates again!! The invoice I received did not even have a breakdown of hours. They were only at my home the first day for a total of 2 hrs and the second day 1 hr but as I have stated I was charged for 2 days at emergency rates plus an extra day of travelling to and from my house and disposal fees. Had they finished the job the first day as requested in an e-mail I would have not had to pay the extra travel time and disposal fees. Even though I have all the proof in correspondence between myself and Arborcare the manager just kept on making up excuses so they wouldn't have to credit us for an extra day for their mistake. When I gave my MC# to Arborcare I was worried this type of thing would happen and it did!!! They offered me 1 hr refund and a $50 credit for tree trimming. I told them I did not want them back to my home but rather give me a credit. Not to be trusted and expect the manager's to justify ripping you off and making up excuses why they couldn't finish the emergency/hazard the first day!! I noticed they are trying to cover up their tracks!!