Mermaid Pools And Hot Tubs

Swimming Pools, Spas & Hot Tubs
Ottawa ON K1J 7P5
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81%

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Reviews by rating (past 12 months)

Reviews for Mermaid Pools And Hot Tubs

Average customer rating:
8.3 10 (218 reviews)

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Shannon
Shannon
0 reviews Ottawa, ON
10/10

Pool closing

Rebecca and Erik were here this morning to close the pool. They were super friendly and professional. They installed a winter cover for the first time and Im so excited to not have all those leaves in the spring. Thanks for a great job!

Approximate cost of services:
$400.00
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Jean G.
Jean G.
0 reviews Gatineau,
10/10

Pool closing

Great job and very fast service. Done very well in like 35/40 minutes. Eric and Rebecca are a state of the art team . They know how to do this job and display experience trust and confidence when they arrive. Well done Mermaid great professional teams Thanks

Jean Guertin

Approximate cost of services:
$410.00
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Private User
Private User
Private User reviews Ottawa, ON
10/10

New Spa

We have been going to Mermaid for quite a few years. We met Adrian 2 or 3 years ago when we wanted to purchase a spa, but ended up cancelling because ours was still in working order. He was super understanding and professional.
Because of Adrian, we decided to go back to Mermaid after visiting Campbell's and checking online to purchase a spa because ours finally gave up. Adrian is extremely knowledgeable, friendly, makes us feel comfortable and treats us like we are important. If you want to buy a pool, swim spa or a spa, go see Adrian at Mermaid's. You will not regret it.

Approximate cost of services:
$11,000.00
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Private User
Private User
Private User reviews Ottawa, ON
9/10

I bought SWIM SPA

Thank you Adrian for make this project happen .I was looking for swim spa and finally I purchased from Adrian

Approximate cost of services:
$3,950,000.00
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Stephanie in Toronto
Stephanie in Toronto
1 review Embrun, ON
10/10

The girls are amazing!

Kayla and Kelsey make this a 10/10 review. They opened my pool a month ago. Sorry for the late review. They work so well together. They were knowledgeable, helpful, and pleasant. By far the best experience Ive had with Mermaid. I discovered them when they were accidentally sent to my home to close the pool after it had already been closed. They found many things that needed to be done that the other technicians missed. I would not let anyone else touch my pool! I hope theyre with Mermaid for a very long time. Mermaid is very lucky to have them.

Approximate cost of services:
$300.00
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Kurt in Toronto
Kurt in Toronto
0 reviews Ottawa, ON
10/10

Hot Tub

Took us 2 years to decide to purchase. The sales Rep, Adrian was knowledgeable and helpful every time. He answered my emails very quickly as well with links to the info I was seeking. Mermaid promised to deliver quickly and they did not disappoint. The delivery was professional and courteous. We had a small hiccup with a burnt fuse. Eric then came to the house, troubleshot, fixed the problem, installed the cover lifter and went through the operation and chemicals.

Extremely satisfied with the support from start to finish.

Approximate cost of services:
$21,000.00
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john in Torbay
john in Torbay
0 reviews Torbay, NL
0/10

Bad service

Took my wrench when setting up my pool, admitted it and have not returned it.
Analyzed my water , completely wrong and recommending buying products I did not need.
Advised that I had little salt and no chlorine. Both chemicals were actually at normal levels in mult pool.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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MJ Campbell
MJ Campbell
0 reviews Ottawa, ON
10/10

new sckimer replacement

Stephane removed the old skimer and installed the new one and he did a great job...he really knows what he is doing..I highly recommend Stephane and mermaid...Stephane not only is an expert in his field but he is very polite and courteous...He does an exellent job in representing your pool company Mermaid....He gets an A+ from me..A job well done....Thank you

Approximate cost of services:
$1,900.00
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Dave
Dave
0 reviews Ottawa, ON
10/10

Hot tub died

Our main breaker kept tripping. After calling Mermaid Pools service department (Lyne) I was told that it was most likely the heating element. (Shaun) showed up this morning to fix the problem. Service department were bang on. Shaun had it replaced in no time. His service was professional and friendly. He most certainly knew what he was doing. Looking forward to enjoying the tub tonight. Thanks guys.

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews Markham, ON
10/10

Ottawa

Eric came to our home and had few old issues with our pool, but it took him few mins to reslove those issues and had our pool up and running and now we got our to swim in just in time for the nice and hot summer. Very happy with his work. Thanks a lot Eric.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mermaid Pools And Hot Tubs

For over four decades, people in the National Capital Area and Outaouais have been getting into the swim of things thanks to Mermaid. Since 1965, we have sold and installed over 40, 000 pools and spas, and continue to service what we sell. We design and build in-ground pools, and ...
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