After the removal of the old liner there was a large soft spot allowing ground water into the pool base. After three attempts to plug the hole and one attempt to install the liner the floor and side walls sunk. During this process the Service Manager was quite confident the problem was not a big deal. We agreed to add $2400 to continue the repair thinking that they were the experts. That wasn't enough to continue so they now want another $1300. Anyone looking to replace their liner needs to have the old one removed and the base walls inspected prior to ordering a new one. We started this process 23 May 2019 it is 2 months later and we will be removing the pool. The last picture clearly shows the cracks that should have been a red flag for the experts. This was taken after the liner removal. The picture with all the debris is what we have been left with as the bank is empty. Buyer beware!!