Skyview Pool And Spa Ltd

I recently had my pool renovated by Skyview Pool and Spa, and I couldn't be happier with the results! From start to finish, the entire experience was fantastic. The team was professional, knowledgeable, and incredibly dedicated to delivering top-quality work.

The transformation of my pool is beyond amazing. The attention to detail and the quality of craftsmanship are evident in every aspect of the renovation. They listened to my needs and preferences, providing valuable insights and suggestions that truly enhanced the final outcome.

Communication was seamless throughout the project, and they always kept me informed of the progress. The crew was punctual, respectful, and maintained a clean work environment. They completed the project on time and within budget, exceeding all my expectations.

My pool now looks brand new and has become the highlight of my backyard. I am thrilled with the result and highly recommend Skyview Pool and Spa to anyone looking for exceptional pool renovation services. They turned my vision into reality, and I am grateful for their hard work and dedication.

Thank you, Skyview Pool and Spa, for an outstanding job!

Worst customer service. When I went in to discuss a bill for something I didn't think I should have paid for the Service Manager Ted just shrugged his shoulders and had a bad attitude. I asked if they would lose my business and 5 other people that are not happy with their service over 200.00 and again he just shrugged his shoulders. Rude rude rude. So have posted on facebook and word out as much as I can for people not to use SKyview.

I used to deal with this pool company but stopped because of the rude, non responsive front line staff. I tried them again this year and found a friendlier more attentive atmosphere and was told they were under new ownership. Very soon it back to the same rude, dismissive service.
I went in this week looking for a new vacuum head and asked for assistance. The gentleman suggested a type of vacuum head and I purchased it on his recommendation. It did not do the job and would not even pick up small leaves. I reverted back to my old vac head and got the pool cleaned.
I took it in today and was confronted with a perfect business case study of what NOT to do in customer service.
I explained my situation. He looked up my account, went and talked to office staff, came back and said no, I will not return it. In the meantime he was ordering another staff member to pick up the phone and keeps talking to him about beach balls and where they were kept.
After he felt the need to take the phone call about the beach balls while ignoring 2 warm bodies at the counter he came back to me, made no eye contact and said “ No, I am not going to return this.” From here he “dismissed” me and turned to another customer and and asked how he could help. I asked his name and he incredulously held out his hand for a shake as he said “Ryan.”
Make no mistake. At this point in time it is not about $15 dollar inoperable vacuum head recommended by a staff member. At this point in time it is amazement that this person holds a management position and that this place is still in business.

This store has bad customer service, tries to up sell, many of the employees lack the proper knowledge. The manager is very unpleasant! I will no longer be shopping here!

In the fall of 2005 Skyview rebuilt my old pool, including a new concrete patio. Replacing the hardware was fine, but the patio has had cracks appear after every winter and sand has leaked from under the concrete to form a ring under the liner at water level. Earl (the owner) has refused to take responsibility; insisting that it must of beem something I had done, or the pool had a leak and I lost water.