Purchased plywood from that is defective. I got a professional engineer who reported the plywood to be defective. they will not replace the plywood and are coming up with every excuse in angle and legal approach to get out of replacing it
This store was refered to me by others in my company. I went to the customer service counter and stood in line. My turn came up and the man behind the counter cursed my God and walked away. Another man behind the counter was sitting on a chair and helped someone else behind me. I left without doing a purchase order. I was very disappointed and will share my experience with my company... Cressy Const/Nacel Properties.
Approximate cost of services:
$0.00
What could this company do to improve their services?
Have better attitudes at the customer service desk especially at the Surrey location. Walking away from a contractor is not good for your business. Preferred treament to friends is also not good policy as you will never know who it is in front of you. I represent a large company and even though my face was not familiar to your staff, no one cared about me or my business.
Any advice to offer fellow homeowners facing a similar project?
Helped me pick out lumber for the roof of my car port. The delivery service was fast and efficient, dropped of the materials right on top of my car port.
I had to repair a large ceiling hole in my basement and was looking for help on how to do so. Someone recommended I check Dicks out and found that their staff was not very knowledgeable or helpful. You really need to know what you're looking for there.
They supplied all the material and delivered it in a timely manner.
The staff went out of their way to look after the account.
They have every thing you could possibly need and more
bought all my wood here for my car port. guys there were very professional. Delivery was great and prompt. I pick these guys again when i do my next project.
Building Supplies and Hardware review in
VANCOUVER
Dick's lumber provided our new home construction materials for the foundation. Dave provided us an excellent customer service and always followed up. The lumber materials was delivered on time, but a couple item was forgotten to be delivered or missed the truck load. I phoned Dave right away and the items was delivered promptly via express delivery at no charge.
They are very good in delivery services. They have wide range of selections. Very good price and good products. I am satisfy with the services and would love to have business in the future.
I chose to use the Trex composite decking boards for my backyard deck. Not very many places carry them at the time. My materials were bought at Dick's Lumber because my contractor likes them and has been using them for many years. Ever since the deck was finished the decking boards started having huge contraction and expansion problem. I talk to Dick's Lumber, and they very helpful at helping me contacting the manufacture to get my warranty.
Approximate cost of services:
$8,000.00
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