I had all my locks replaced in my home with high security locks. I have only had these locks for about 6 months. The lock that I use to enter my home everyday sticks really badly. I called this company and they said the locks may need servicing after 6 months at a cost of $120. I said my cheaper locks lasted me almost 12 years before they were sticking as badly as this lock. When I replaced my locks I asked about warranty and they said if there is a problem with the locks they would look after it, at no time did they tell me that they would look after it for a $120 charge. These high security locks with installation are very expensive. I was much happier with my cheaper locks. If this lock does need to be serviced or replaced I won't be using this company to do it.
- Approximate cost of services:
- $1,500.00
- Company Response
Hi Anne,
We're certainly not happy to hear that you're having sticking issues with your locks. All of our locks are manufacturer warrantied so depending on your locks, they will be covered between 2-10 years. What's likely happening in your case is a door-alignment issue. Generally when you feel a lock "stick" it's because the latch (http://www.handlehub.co.uk/square-tubular-mortice-door-latch-premium-hafele.html) is scraping the hole in your frame. This happens most during the change of seasons as materials expand and contract with the change in weather. Luckily it's usually just a small tweak to the hinges or latch itself.
When you spoke with our representative, they likely informed you that if there was a hardware charge there would be warranty on any defaults in the product. However if it wasn't a hardware-related issue, we would charge for the labour to fix the door issue ($120).
Please feel free to call us directly 24/7 @ 403.250.5698