Happy with the prompt response time and overall service provided by Western. The control board on the furnace had shorted out, needed to be replaced and I explained this on the phone before the technician arrived. Everything was done professionally however the cost for the control board was $550 whereas this exact part can be ordered online and shipped for anywhere from $95 to $130. Marking up your parts is expected due to the costs associated with carrying inventory but doing so by over 400% is very disappointing.
- Approximate cost of services:
- $800.00
- Company Response
Thank you for taking the time to review our company! We work hard on our customer service. While I understand that you are unhappy with the pricing of the control board, it must be taken into account that we obtain all our furnace parts from Certified Dealers. While internet pricing maybe lower, most internet parts must be shipped and then installed. Therefore, it must be taken into account that we are able to have parts on short notice, parts that we trust to have your furnace back up and running in the shortest time possible. Also parts purchased over the internet may host other issues such as warranties not being honored. I hope this answers the question of why we don’t use internet parts and therefore must charge accordingly. We look forward to providing service to you in the future.