Spring Home Heating & Cooling Systems Inc

I am very pleased with the service I received from Cy and the company in general. Cy was efficient, on time and very clean. He took the time to explain the process and demonstrate how the newly installed furnace was to be operated.

I have nothing but good things to say about Spring Home Heating & Cooling. They were referred to me by friends who also had a good experience with them. In the past year I have hired 4 different contractors to do different jobs around the house. Every one of those contractors had high marks in Homestars (including being in the “Best of” categories) and A+ ratings with the Better Business Bureau. Even among this crowd, Spring Home Heating & Cooling stood out.

When I contacted Spring Home, I got a call back within an hour, and Cy came to my home three hours later to talk about the job. We talked about the job for about 2 hours, and George, the owner also came as the job required some new ductwork which he had to quote. Both Cy and George were knowledgeable.

I requested an installation date on a weekend because I had taken a lot of time off work due to other contractors working on the house that month. It was meant to be a 1.5 to 2 day job because of the new ductwork, but they worked 13 hours straight to get it done in one day so that we would have water and heat (this was in November). They arrived punctually at 9 AM and worked until 10 PM on Saturday. The crew consisted of four people plus George who came at the beginning and end of day.

They started by explaining exactly what they were going to do and ended by explaining how to maintain the system and how to use the controls in the thermostat. Some areas where they stood out:

1. In addition to installing the furnace and air conditioner, they installed new insulation and drywall behind the furnace at my request as I had no access to it under normal conditions.

2. They rearranged our laundry room by removing my water softener, repositioning my washer and gas dryer, and connecting new ducting for the dryer at my request. They did not charge extra for this.

3. They noticed that the previous owner’s contractor did not connect the gas line to the dryer properly (they used Teflon tape to seal the joints) so they came back another day to replace the line for me. George came that day and even brought me a coffee from Tim Horton’s. He used that as an opportunity to train me further in the advanced features of our thermostat (Icomfort) and optimize the settings for our house.

4. Cy followed up after the job was completed to make sure I was satisfied.

Spring Home also only uses quality products (Lennox and American Standard). When selecting a contractor, it’s also important to know what type of materials and equipment they use (not just their ratings as contractors – there are many contractors with high ratings, but use lower quality products).

They did a great job with the installation, and it’s all set up in a way that will make it easy to service. As a Mechanical Engineer and somebody who demands quality work, I am quite satisfied with the work and would have no problems referring them to friends and family.

Had whole air system installed in July 2011. Cy was very friendly and patient, gave me a lot of helpful suggestions. Workers were professional, did a perfect installatin, well cleaned and broomed after job done, removed all packagings and waste. After, Cy visited my home couple of times to follow up. Highly recommend.

We found Cy through Home Stars...after meeting and reviewing several other companies we decided to go with Spring Home. Cy was very professional and provided us with a very good service. They completed the installation on time and cleaned up after they left.
We are very satifified with our new furnace.

Initially contacted another Heating company on home stars and Mike Homles preferred contractor, one email to send them the design/drawings, and three follow up phone calls in the span of a month in an attempt to get an estimate, their response is always, we will call you back.....needless to say received ZERO call back and no estimate. Found Spring Home Comfort and thought to give them a try. What a difference, phone calls and emails are returned promptly. All the communications exchanged were directly with the managers/owners of the company - Georoge Li/Cy Goh instead of going through a receptionist. The installation went smoothly, the installer Gary is very experienced....and if you are looking for duct work I recommend that you request Gary to be on the job. George Li the owner came after the work is done to inspect the work, checked air flow and also made few suggestions that will improve the heating system. Would Highly recommend Spring Home Comfort to anyone looking for professional duct work!!

We contacted quite a few companies first and chose SPRINGHOME becauce their price is competitive and the company is close to our home. No company carries all brands so choosing LENNOX is a big reason we go with SPRINGHOME. We asked many questions regarding installations and models and technical details, it takes time and efforts but that is the way you learn and compare between dealers. And don't forget, warranty is a big thing to consider. SPRINGHOME gave us fairly good answers. Cy is the salesperson and rep, answered many questions. George LI is the owner and engineer of the company. He came to our home and resolved our many concerns. He is quite knowledgeable, experienced and polite.
George Li's technician teams are qualified, professional and caring. They did a good job.
I also read most reviews and searched BBB, I think you care more about "bad" reviews than good reviews. But I didn't find any terrible complaints.
I wish HOMESPRING can always maintain its high standard.

I am very selective. Before I hire a contractor, I compare carefully the reputation, the work qulaity, and of course the price. Recently I have to replace a Lennox Air-Conditioner. After considerable shopping, I picked Spring Home in favour especially their price quoted (lowest)
Now the air conditioner has been installed. I am extremely impressive with the professionlisam and the in-depth knowledge of HVAC of the owner of the company, Mr. George Li. He is a good leadership, under his supervision, the installation went through effectively and smoothly. The workmanship, timing, customer care is beyond our expectation. They also guided us throught the pocess of getting the manufacturer rebate and the government eco-energy programmes. Great job done !!!

We needed a new a/c, furnace and water heater so I got 3 quotes. The reps from 2 of the companies spent a total of about 15 min and didn't really spend the time to explain everything and give me options. Then Cy from Spring Home came and assessed the situation looked everything over very thoroughly, then we sat down to discuss my options. Cy recommended that I go with a different model furnace and gave me the reasons why, yes it was a little more money but from the info I was given it seemed to be worth it. Oh and that all took an hour and a half. Well I can say now that I am very happy that I took his advise. Yes it cost a little more but it's so quite (live in a small bungalow and sound travels well)and there aren't cold spot in the house like there use to be. Gary and his crew who came to do the install were totally professional and customer oriented. They laid down a tarp to protect the floor before they started and cleaned up well afterwards. They also made sure to show me where everything would go, intake, exhaust & a/c lines prior to starting as well as making sure the A/C unit was properly set on the slab and level. Having a mechanical background myself(and a perfectionist) I can be very difficult to please but they succeeded! I would not hesitate to use them again.

furnace is good and the worker's job is best.
they do the job carefully and professional.
the boss also polite and patience.i think they do every think for me
so i think they are great.

On a hot summer day, our air conditioner stopped blowing cold air. With a 15-day old newborn in the house, we were in a crisis! We heard about Spring Home and Cy Goh from a friend and quickly gave him a call. He came to our house within 1 hour! I was very impressed at their responsiveness. He saw that we had a newborn baby in the house and had someone come in to fix the AC unit that evening. Cy was quick to identify the problem and pointed out improvements we can implement to make our air conditioning and heating more efficient. We recently moved into this house and had no clue about the quality of our AC/furnace units. Cy was very knowledgeable in the world of heating and cooling systems. He spent a lot of time educating us on the mechanisms involved, etc. We trusted that Cy and his team would do a good job in replacing our old AC and furnace units. They came within a week to do the replacement and we also got a Pureair air cleaner installed which was fantastic! They spent one day installing everything. The folks installing were very professional and respected our property, they had covered our floors where they walked on and cleaned up after themselves. Cy also followed up a few times after they temporarily fixed our AC and after the installation to ensure everything was well. I am more than happy to recommend Cy and Spring Home to anyone including my mother! :-)