Our experience with Pete the Plumber was a nightmare. We were told it would take 6 days to renovate our bathroom and it took 6 weeks. This was the only bathroom in our home. To this day I have a toilet that won't properly flush (second one installed by pete that didn't work properly) and the faucet in the bathtub can be moved by hand (hasn't been attached to anything behind the wall). We went through many different teams of "plumbers" during our 6 week stint - I don't believe any of them had every done plumbing or renovations before. I would leave distinct instructions with a team only to come home from work to a different team who knew nothing about what was to be done. For example, I had to have 2 different countertops installed because I left instructions indicating where I wanted the sink holes drilled with one team and a different team installed and put holes in the wrong place. I requested that all the framing be treated for mold (it was evident there was some starting - our home was built in the late 50's). When I arrived home and all the drywall was on I asked if the framing had been treated - the response was they had treated with bleach instead of kilzit - no sign of bleach anywhere, not a bottle, not a scent - it was never done. One team installed cabinets and when the cabinets didn't fit the installer just left them sticking out from the others about 2 inches from the wall - when I asked him to fix this he told me he'd have to take everything apart again - well yes!! The final straw was after all was said and done we realized that all of our copper piping had been stripped out of the basement and replaced with plastic piping. We have renovated our entire home - this was the WORST experience I have ever had with contractors of any kind. Are we happy with the results - NO - every time I flush the toilet I am reminded that we were taken by this guy. I have steered many friends away from this company.
- Approximate cost of services:
- What could this company do to improve their services?
- I called Jackie as she suggested (in January). I'm still waiting for a call back. It's now March.
- Any advice to offer fellow homeowners facing a similar project?
- Take your money somewhere else if you are doing a complete reno.
- Company Response
We want to take this opportunity to apologize for your negative experience, and we would love to address all of your issues. Unfortunately we do not have enough information from the above complaint to determine which customer you are. Please contact us at the office and Pete would be happy to do a site visit or discuss this matter.