I purchased a very high-end hardwood and sunbrella market umbrella from Fresh Home & Garden which snapped in half 8 days after bringing it home. When I went to return it I was told by the store's co-owner that they don't warrantee this product even though I was not told this at the time of purchase, nor is it indicated anywhere on the receipt. Furthermore, they told me the umbrella would not break under normal use, so I must have caused the damage. No offers to contact the manufacturer on their part, no suggestions as to how to correct the damage...zero help. This is the type of lackluster, 'customer is never right', laissez-faire customer service that is sending people away from independant retailers in droves and over to big box stores where they know their money is safe.
- Approximate cost of services:
- $450.00
- What could this company do to improve their services?
- Independant businesses live and die based on how they treat repeat customers. It is basic sales & marketing knowledge that it's much easier to sell to an existing client than to gain a new one. Treat customers with respect and dignity rather than disdain and attitude if you want to survive.
- Any advice to offer fellow homeowners facing a similar project?
- Yes, go to Costco - you'll pay 1/2 as much and you can return merchandise without any attitude.