Fresh Home And Garden

Gazebos & Sheds
16 Eastern Avenue Toronto ON
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Michael GS in Moore Park
Michael GS in Moore Park
4 reviews M4 T, ON

First Review

0/10

Patio Umbrella

I purchased a very high-end hardwood and sunbrella market umbrella from Fresh Home & Garden which snapped in half 8 days after bringing it home. When I went to return it I was told by the store's co-owner that they don't warrantee this product even though I was not told this at the time of purchase, nor is it indicated anywhere on the receipt. Furthermore, they told me the umbrella would not break under normal use, so I must have caused the damage. No offers to contact the manufacturer on their part, no suggestions as to how to correct the damage...zero help. This is the type of lackluster, 'customer is never right', laissez-faire customer service that is sending people away from independant retailers in droves and over to big box stores where they know their money is safe.

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