We had AA flooring install Twelve Oaks engineered flooring for our kitchen. The price was reasonable (it was on sale) and they were able to install on short notice. Unfortunately, the floor is already cracking and chipping along the seams in multiple areas (after only 5 months). Unsure of whether this was a product or install issue I followed up with my sales person (Peter R) and was told that a rep would come to my home to assess. I have called and emailed multiple times and no one has come to look at the flooring. We finally gave up on AA floors after months of following up.
We originally ordered this product for our entire first floor but started with the kitchen first. Thank goodness this horrible product is only in our kitchen. We won’t use AA again and we certainly won’t purchase twelve oaks products. There is nothing more disappointing than having new floors that are already breaking down.

We would like to express our sincere thanks to Ruslan who went over and above to accommodate us this evening for a small return. We were 5 minutes late and the warehouse was closed. As we were being turned away from the front desk, he stepped out of the back office and offered a hand in accepting and processing our return. That type of customer service goes a long way. .... Very much appreciated. Not to mention the fact that we absolutely love the laminate flooring we purchased. We highly recommend AA Floors for both quality and outstanding customer service. Thanks again Ruslan ! MC

I shopped around for several weeks and AS had the best selection of Vinyl Flooring. Peter was super helpful in explaining what materials were needed to lay the flooring. I had ordered too much flooring and they gladly took it bad. Outstanding customer service from start to finish.

I purchased BSL hardwood flooring and installed it myself.
Ordering over the phone was flawless with their knowledgable staff and delivery to store was on time. I just ordered my second large purchase based on previous customer service from AA Floors & More.
Peter Lech sure knows his products

BSL flooring is a Quality product at a reasonable price. It pays to shop from a Canadian company. thanks AAA floors & More

I can't say enough good things about this company. We had received a few quotes from other companies that were recommended to us and decided to go with AA Floors, mostly because of the excellent customer service that Myron showed us and his willingness to work with our budget and our vision. Their team showed tremendous respect for our home and did a fantastic job! It was as if they weren't even there. We now have beautiful floors throughout the house at a very reasonable price.
for our home and did a fantastic job! It was as if they weren't even there. We now have beautiful floors throughout the house at a very reasonable price.

I got my flooring of my condo completed on Aug 01, 2018. As of writing on Aug 31st, I have not been refunded for the returned material and overcharge on the flooring area. I was dealing with Alex and before that i got a quote from Myron. Alex quoted me higher price on installation and laminates than Myron which was unnegotiated. Then I showed him earlier quotes, he reduced though but I lost the capability of negatiation. He adjusted revised invoice, still one item was charged for which he refunded me in cash. I told him to send more material in case its short on my estimates. Alex told me that they usually send more.

On the day of installation, installers brought exact quantity and it was found short towards end of installation, then installers ordered more than required. They took back two boxes out of 5 ordered and a box was used only 30%. Still I was charged for all this material and for the total area (according to this material) for removal and hauling of the old carpet, and installation of floor. I wrote an email, but there is no response. I spoke to Alex three times and he promised to adjust and refund on the same day, everytime. He didn't do anything and in my last call to him, he told me that his manager Ross has not adjusted the quantity yet. Then I spoke to Ross, he promised to do it last week. Nothing happened so far. The overcharge is approximately $300., but looks like they don't intend to refund. I have now opened a dispute with my credit card company. But it will take long, they have started the process by requesting AA Floors to send the invoice. I will never like to go to such unfair people. Problem is not with AA Floors as such, but with Alex. This guy is habitual over-charger (as I saw in three different invoices) and then never does anything for his promises. I am planning to call Alex and Ross again today. STAY away from Alex.

We have placed two orders with AA Floors & More, each time for the same exquisite hand scraped & distressed engineered oak flooring. Peter provided exceptional, pleasant customer service and guidance. He also honoured the (lower) price we paid on the first order when we came back months later to buy additional flooring. Along with looking fantastic, we've been really happy with how well the floor has held up to regular use and how easy it is to clean. Overall, we are thrilled with price, service and quality of the product. Will heartily recommend AA Floors & More to anyone.
P.S. I have tried about five times to upload a photo to this site but have been unsuccessful. It just won't upload. I'd love to share a pic of our beautiful flooring but just can't seem to make it work. AA Floors & More pleaes feel free to contact me to assist with uploading the photos.

We have had to deal with a lot of people as we prepare to move to our house and AA Floors is definitely one of the best ones that we have had to deal with. The moment we walked into the store, Myron gave us a warm welcome and provided suggestions on what would fit our taste. We took some time to decide on the floors and Myron gave us a specific recommendation based on us having a small baby. We discussed pricing and were surprised at how good the prices are for the quality of product that we are getting. Myron went the extra mile by going to our place to help do some measurements as well as to provide an assessment on whether their installers can help us. We didn’t end up going with their installers as we have other work that needs to be done to our place but I’m sure their quality of service is unparalleled. All in all, AA Floors & More provides excellent people, product and price. I would definitely recommend this store for your hardwood flooring needs.

I paid over $8200 for hardwood floor installation. The task was completed with little expertise and then charged me $300 for an hour work to hold the furniture from other side with me to move from one room to other. Choice is yours!!!! Very sneaky operation!!!

We are refurbishing our home to sell during the summer.
One of our best decisions was to redo the floors in the family room and our two bedrooms.
We pulled up the old carpet and laid down laminate flooring and were blown away by how great it looks, American walnut by Swiss Natural is the homerun of our renovation work thus far.