AA Floors & More Ltd

I had my laminate flooring replaced with vinly flooring. The sales rep whom I dealt with was an excellent communicator and most of the process was seamless. Also, the floor looks great and the installers were friendly. Additionally, I had some difficult time and logistical constraints with my tenants moving out on the scheduled installation date, and the company worked hard to accommodate me which I appreciated greatly.

I am prevented from giving this company a 10 out of 10 due to some communication issues beyond the sales rep. Firstly, the receptionist answering the phones has very limited English abilities, and there were multiple times when I wanted to call and ask a simple question and was put on hold for several minutes to speak with somebody who was better equipped to respond. Secondly, I have not been contacted since the first day of the installation. There were a couple things that I thought might require discussion, and the installers said they would call me when the time came. They never did, and even upon completing the installation, nor any time since, I have not been contacted. Even a simple "the job is done; let us know what you think!" would have been appreciated.

All in all, they did a great job and were very accommodating, and I would recommend them going forward. There were just a couple rough edges in the process. Overall, a very positive experience.