Our family for the lengthiest period always wanted to add exterior soffit / potlights to our home. We were the only house on the block without it. My son came across Mr.Potlight on HomeStars and also got recommendations through RedFlagDeals.
My son sent an email to Mr.Potlight on the evening of March 14th, 2022. John from Mr. Potlight sent an email to him the next day on March 15th less than 24 hours. First of all this is amazing and very rare for an organization to get back to a customer's request within 24 hours, especially given the pandemic. John informed my son for him to contact Hossain.
My son contacted Hossain on Wednesday and left a voice mail. Hossain called back within 10 mins and apologized. Again this shows you exceptional customer service. They spoke over the phone and Hossain gave a breakdown of the cost of installation parts included and said that he will visit on the Friday to look at the house along with his coworker/partner - Ray. They both arrived on Friday earlier than the scheduled time and gave a full quote + gave suggestions / ideas.
We were happy with the quote and ideas and decided to book the appointment for this coming Friday - March 25th, 2022. However, Hossain texted my son saying that Ray and him will come on Thursday morning at 8:30AM due to the weather on Friday.
Hossain showed up 10 mins before the appointment this morning, and both Ray and him got to work.
Once everything was done, Hossain showed us a demonstration of the potlights and even assisted in setting up the smart app. We asked them to replace a light bulb for one of the driveway/garage's fixture and they did.
Here's the breakdown:
1) Professionalism - 10/10
2) Tidiness - 10/10 - kept the work area clean and cleaned up after any mess
3) Pricing - 10/10
4) Quality of material used (pot lights and smart switch) - 10/10
5) Quality of work - 10/10
Overall we were impressed with the work of both Hossain and Ray. Definitely recommend them for any potligt installation be it inside or outside. Inclusive of any other electrical work as others have also mentioned on here.
- Approximate cost of services: