End Of The Roll

I had 2 experiences with this company. The first one was very good. I paid extra to have the furniture moved out of the room as my mother is elderly and we had no one to help. The carpet installers were 2 young, strong men who did an excellent job. They carefully moved the furniture, installed the carpet and then moved the furniture back. They disconnected and then re-connected the tv system easily.

The second room I had done was a disaster. Even though I had once again paid extra for furniture moving, only 1 man showed up and seemed very confused that he was expected to move anything.
I told him the job was too much for 1 person as I did not want anything damaged.
I called "J" the salesman I had ordered from the store and he said he would come out in a few hours to "help" move the furniture. If I hadn't already moved out everything that I could already, I would have cancelled by this point.
"J" had assumed that the furniture could "easily be dragged" into the next room by one man. I said that since I had paid for furniture moving, I expected it not to be dragged. The attitudes of both these men was disrespectful and one seemed angry. I guess "J" expected to pocket the extra moving money without providing any service??
"J" left and the other guy installed the carpet and then his wife arrived to help?!?! They installed the carpets, moved the furniture back and left me a huge mess.