Argos Carpets

Alex (salesperson) was quick to respond to my email inquiry for a quote on new carpet. He came by same day with samples to show me. That's where the positives end.

I ordered a light coloured carpet - it ended up dirty from dirt, etc. dragged from the removal of the old carpet by the installers feet. Not their fault (although maybe good idea to vaccum up the dirt, dust etc. to avoid tracking it). I reached out to Alex who came by to see the issue (along with the installers). I was made to feel by Alex like I was seeing things even though it was obviously footprints. He actually said to me "you know, when you get light coloured carpet, it's going to get dirty". Inappropriate and completely unhelpful comment, also contradiction to his saying he didn't see the issue.

In the end he used a spot remover on each step that really did nothing but at that point I wanted him to leave my home. He was condescending and rude to me.

A week or so later and I've just had the installers back to my house to tighten up the carpet as there were several stairs with a large ripple in the carpet midstep. Twice Alex sent the installers to my house without my knowing when I wasn't home, so lack of communication there.

Once they tightened up the carpet, one of the installers told me "I've never had to come back for one job so many times". To which I responded it wasn't exactly a pleasant experience for me either.

Upsetting experience overall, I will never go with Argos again nor would I recommend to anyone. Perhaps there are other Salespersons who are more pleasant to deal with, Alex is not one of them.