- Approximate cost of services:
- $500.00
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
took harddrive in for power source replacemnt
Thank you for your review. We are very sorry to hear about your experience. We have this situation under review as we are always concerned about any comment made about our staff’s attitude.
If you could kindly e-mail customercare@techsquad.ca with your information, we can then correct any issues found, and communicate with you.
I would also like to explain the importance behind the policy. It is not meant to come across as rude, or inconvenient, it is designed with the customer’s best interests in mind. The reason why we insist on testing out all of your computers components at no additional charge, is so that we do not just repair the item that you think is wrong and then shortly after something else goes wrong with your computer.
It is not a good idea for you to invest money into a computer repair, when perhaps something else is wrong with it, as it will be a waste of your money. In your example of the power supply, we have seen cases where a motherboard will also have blown capacitors as a result of a damaged power supply. So as a result you will pay to have the power supply replaced only to have your computer fail shortly after.
I hope this sheds some light on why this was communicated to you, but it should not have been done in a belligerent way, so if you will allow me the chance to investigate this, we will see if there is anything we can do for you for the future.
Thank you,
This entry did not meet HomeStars review criteria.
Thank you very much for your positive review. Should the need arise we hope to see you in the future.
All the best
-Tech Squad
This particular customer actually received a personal meeting with the ownership of Tech Squad. In the end it was explained that the majority of the components were replaced in his computer due to manufactures defects, and in a sense he ended up with a new computer in the end. It was also explained that Tech Squad took a loss for the amount of service work needed to be performed on for this unit. We do not hide behind warranties; they are there to protect customers for lemon hardware. Unfortunately in this day and age computers are built overseas and some computers end up being lemons, we try to recommend the best components to customers in what we see have a low failure rates, but there is always the chance that parts will fail, that’s what warranties are for. What it comes down to us that we will always take care of our customers.
Brought my work compuer in for a virus cleaning
Thanks Jes
All The Best
-Tech Squad