Legacy Kitchens Calgary

I cannot say enough good things about Legacy. I'd heard nightmare stories from others about renos...but my experience with Legacy was the exact opposite. It was done on time. They were very professional and provided a timeline/calendar that showed me what was going on with the reno everyday! I knew what work was being done and which contractor would be in my house. I just loved working with them.

Right from the start Dave took us through the showroom and showed us different ideas for redoing our kitchen, He drew up the plans and priced us at where we wanted to be. Then we were given a list of what was going to be done and the timeline it was going to take. We had people calling us to ensure we were ready for the install and if we needed any help. They were wonderful. The installer was very professional. His work was impeccable. He had the job done in two days. Then Greg from Legacy came over and check everything out and made sure we were happy with everything, He pointed out things we didn't even see and had them replace. (Door panel that look a little discoloured) the whole experience was perfect. Thank Legacy

Just to start off, we would of given Legacy at least an 8-9 out of 10, but there were too many issues that made this reno a true headache.
The pros: Legacy knows what they are doing! Their own carpenters are great, professional. The meetings discussing price and drawing, they truly tried to stick within the budget. Their store is awesome. Would we hire them again...I think yes.
The negatives: The drawing was a bit misleading. Some of the measurements were wrong. Our island was installed in the wrong place due to some measuring issues (though they fixed it and helped fix our floor as a favour). They recommended the prep guy "KELLYS RENO"...DO NOT HIRE HIM!! He was the worst contractor we have ever met. He gutted our kitchen early because he had holidays. Over 1.5 months later...after waiting several weeks with some no shows, he finally came. He kept on adding costs to our original contract! His emails were blunt and rude. He damaged a few of the cabinets that Legacy agreed to fix. Legacy also recommended the granite company "Crown". They were very nice, but they broke our first slab, then cut the island piece the wrong size! Communication was "ok". John the supervisor was amazing!! He should be running the show.
Overall, Legacy wants you to have a nice kitchen. Its the hired help which they are not responsible for that ruined everything. Communication in the end got a bit sloppy as well when tensions were at their highest. If I didnt watch this as close as I did, it would have been a lot worst. Didnt help we started the demo November 1st, and are struggling to finish before Xmas. In summary, we got the kitchen we wanted (with a few issues still needing fixed)..but the help recommended ruined everything.

They paid so much attention to the details I wanted and it turned out like "wow"! The cabinets are like art works in my kitchen and we will definitely go back to them for our other cabinets as well.

We used Legacy for our kitchen and bathroom cabinets in our new home. Cabinet quality was very good and designer made several helpful suggestions. Accessing and getting drawings back was somewhat slow and required several calls overall a good experience.

excellent service follow up. the particular tradesperson (Barry) involved was meticulous: Regarding the use of his tools, he made sure there was a protective mat so the hardwood and counters were not in harms way. His work was flawless. Repair work can be as much an art as a technical task. His clean up was thorough (many trades have their own definition of this, Barry's was above and beyond mine...and I'm quite the clean freak). An extremely pleasant experience.

We recently had our kitchen and master bathroom gutted and replaced with a Legacy Kitchens design and cabinetry. The designer, Gavin, was wonderful - listened to all our wants and needs, gave us great suggestions, and designed a very functional and beautiful kitchen and bathroom for us. The designer and installer made every effort to get us what we wanted within budget, and even went the extra mile to get a colour we wanted on the cabinets and creating a completely custom cabinet on the fly when installing. Everything turned out wonderfully. The whole process was positive. We are very happy with our work done by Legacy Kitchens.

After interviewing many kitchen companies to do my kitchen I chose Legacy. They had the best selection and the best customer service. Once we signed on with them the service just got better. Every craftsman that entered my home were amazing and went well beyond to meet my expectation. They also stood behind their name and addressed every issue promptly and efficiently.

We had a kitchen completely designed by Legacy Kitchens, by Jason Chambers, for our new house. Jason was so patient and designed a kitchen that we are truly happy with. He thought of every detail and was extremely helpful. He made the whole experience very enjoyable. Thanks Jason.