Cabinet Solutions

Kitchen & Bathroom - Cabinets & Design
Calgary AB T1Y
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HomeStars  >  Cabinetry & Millwork in Calgary  >  Cabinet Solutions  >  Garbage customer service
sam in Chestermere
sam in Chestermere
1 review Chestermere, AB
0/10

Garbage customer service

We bought a bathroom vanity from this location after 3 days i am calling to schedule a pick up then i was told that my vanity was damaged and was throwing in the garbage without a phone call or anything to let us know. When i tried talking to the manager he showed me how much he doesn't care about my problem even they knew that i order a granite counter top that cost me over $500 to go with it. Careless customer service and it seems like they don't care about customer. I am 100% positive they sold my vanity for someone else.

Don't recommand them to anyone else there is so many company out there that does the same work and care about their customer.

Approximate cost of services:
$500.00
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Company Response

Thanks for taking the time to share you feedback. Like you, we were disappointed to discover that your vanity was delivered to us in a damaged state. Unfortunately, we're not able to sell damaged items and your vanity happened to be the last of that item in our warehouse. We can usually get new stock within a week but understand that you had hoped for timing in line with your granite purchase. Timing can be a frustrating part of the home reno process and we're sorry that things didn't work out how you'd hoped with your vanity.