Washer machine serviced. Technician while servicing poured water out into a turkey pot & water flooded into the floors and came poured through celing
Gagan was the technician. He poured water stuck in the machine into a turkey pot (not sure why he thought this was a good idea). We offered to get him help 3 times with someone to help him. Gagan declined the assistance all three times. He proceeded to empty the machine and water poured out all over the floors. It then leaked downstairs and water was pouring out of the light fixtures and ceilings getting all over our floors furniture and counters. The rep admitted fault (on a recorded call) and said that Totem has insurance and accepts responsibility for the accident and would talk to his manager and get back to us. Its now been over a week no word. VERY unprofessional. I called the Head Office in Calgary and spoke to a call center lady who also wasnt helpful. She said there was no manager on and no way to get a hold of them. I asked if they could call their cell or email them and she said she wont due to it being Friday. Again terrible service. Was told a manager would call me back on Monday. That was over a month ago! We want a claim filed through their insurance the insurance company details provided and a restoration company sent out to our house to do an estimate and evaluation on the damage.
- Approximate cost of services:
- $200.00
- Company Response
Hi Brandon, standard procedure in this type of situation is for your home insurer to contact our insurance provider to reach a resolution. If there is an issue where our company is deemed to be at fault, our insurance provider will definitely look after the situation. This has been suggested to you during your conversations with our Customer Service Manager over the past month. Please have your insurance provider reach out and they can discuss further options. Thank you.