Goemans Appliances

great sales reps, ordered the Refrigerator paid in full. quoted 2 week delivery to oakviile and 15 days goes by no feedback. called the rep and within a couple of hours got a call back to schedule day, and was informed that i will be contacted the day before with a window in time. no call i had to call dispatch at 3.30 pm the day before and they called back with a time. this is a dandy....delivery guys show up, middle of winter and tells me they don't have enough runner all i have to do is mop the floor after them. (entire house is hard wood floor with the exception of 4 feet of tiles near the front door) Remember this is the 2nd week of January....2 guys walking all over the hard wood floors in their wet shoes... thank you for making me mop the entire hard wood floor after the delivery.they had 2 runners and was enough to cover the entire space. there was 2, 4 feet gaps on the floor... is this the type of service you get for a $3000 product?

We are now over three weeks and counting without a dishwasher. we have only had the dishwasher 1.5 years and it broke. It took a week to get a technician to come see it, then he came with an ipad and said he had to order a part....despite us telling them the code and already explaining the problem. He said it would take at least a week....it has been over a week and no response yet. They don't work Saturday so this so far will mean a minimum of 2 vacation days. I called Goeman's to let them know i don't think this is good customer support. She said she could do nothing but write down my concern. I asked if it then went to the garbage.....she didn't deny that! Good thing it wasn't my fridge because it is three weeks and counting! Don't buy from here.

I recently purchased appliances for both my kitchen and laundry from goemans. The sales associate was fantastic. The service on the delivery however was horrible. When asked to take their shoes off they ignored the comment and continued walking in the house with their dirty shoes. They scuffed my brand new kitchen cabinet and ignored the fact that they did. The gentleman who parked the truck for delivery proceeded to swear at me when I asked him why he blocked off the whole driveway when my wife had to go pick up the kids. No one from goemans has called with any resolution. I would not recommend anyone purchase their appliances from goemans. You are better off using any other company. I will continue to tell this story to all my friends and acquaintances. I will be sharing this through social media and will be taking my experience to the local news outlets.

Update: After contact, the right hand finally got coordinated with the left hand and things improved tremendously.

Original: Great sales rep in Stoney Creek, (Adam Stronghill), extremely poor post sales service and support. Bought 2 fireplaces in October 2015, (inv G and within 6 weeks the rheostat was not working on the napoleon despite purchasing their 'top' blower GZ-550. Called multiple times and passed from customer service to Angela, to installs. Was told the installer would call, didn't. Called back, was told Lisa would be given the message, no call. Called again, Angie has been very helpful, but I've been given misinformation that installer had to come out and would call right away, 4 days later no call, because they had to confirm rheostat problem, also they were to order a gas line a month ago for the 2nd fireplace delivered without one, but after a month with no follow up I had to call and no one seemed to know anything about that. Then told they were waiting for 2 parts, which again contradicts what I was just told the day before, that installer has to come out first. While I acknowledge it is the holiday season, that isn't any excuse to say there would be return calls from the installer, then someone in installations etc.

I purchased a natural gas fireplace from Goeman's in Stoney Creek. The sales person was very accommodating when I mentioned I needed this installed within 2 weeks. However, when I was contacted by the install department, I was given a date 4 weeks out. After many unsuccessful attempts to reach the salesman, I contacted the manager who indicated there was nothing that could be done. Strike 1. After waiting a month, the installer finally showed up only to find out I had to put in an electrical wire for this unit. I was told by the sales person I needed no such wire. Another few days of delay arranging an electrician now. When all was done, the installer came back and 'installed' the unit. What a horrible job. They couldn't get it straight and the iron glass doors could not open. I found out the hard way, during a power failure the unit has a battery backup, which they failed to mention. The installer did NOT put any batteries in, nor did they inform me I needed to. So again, I had to remove the unit and put batteries in, not an easy task. The last straw was when I had a gas fitter in to run an line. He noticed the fireplace install and informed me is was NOT to code. He asked me who did it. When I informed him it was Goeman's he laughed, and to my amazement mentioned the installers name. He informed me he's not a licensed gas fitter and has seen his 'work' many times. So long story short. DO NOT DEAL WITH GOEMANS, you will regret it.

Have had the worst applied center experience after buying from London goemans. We bought a huebsch washer after being convinced that goemans service is one of the best despite all the awful reviews. I should have listened to my gut instinct . We bought the top loading machine in march . Afyer immediately noticing something isn't right and it makes our clothes dirtier then they went in . Looks like the we're washed and on last cycle it took all the dirt and threw it back in and look like tye dye with dirt !!!!! We've tried every trick and detergent and softer in the book . I have hspoken with the customer service who carelessly passed along to nudges to fix the problem . They couldn't find anything wrong .... so must be our problem . Try some different detergent they said . It's been half a year now !!!! Still keep calling g and bugging g . Gloria a manaer from london couldn't have cared any less about me and when I talked to shayne who I bought from who assured me how great the costumer service just passed me along to Gloria and she passed me along to the manufacturer !!!! That was 2 weeks ago . We've wasted a lot of money on extra detergents and washing several times . And then wasting more time to finish washing by hand . Extremely fed up with goemans . We're young couple and gladly will be telling our friends everyone we know about our awe full experience we are are still having sick and tired of this crap don't buy anything there unless you can do all the fixing yourself because they don't care about you afterribly you leave the store and they have your money !!!

Salesperson was very good (Goemans is apparently a Sales Organization but just hope everything goes well because they don't do service). We ordered the appliances well in advance of the project being completed and were called when they arrived we arranged delivery at a later date. The day before delivery they called to say they wouldn't deliver unless we paid the balance in advance but it couldn't be done over the phone by Visa. We got them their money and the next day the fridge arrives but they didn't deliver the dishwasher as "something was wrong with it". After many phone calls and a few weeks the dishwasher arrived so we arranged for the plumber to hook it up and the ice maker in the fridge. The Ice maker just poured water all over the floor so he couldn't hook it up. Goemans sent out Whirlpool to look at it and they came and ordered a part which should be in in a couple of days. A month later we are still waiting. Goemans doesn't return calls and doesn't seem interested as they have their money.
My advice is to check out Goemans and find what you want to buy , get a price and go to a reputable retailer to buy it.

Beyond frustrated that I ever decided to go to Goemans in at Catharines. First I got the run around for two months to try and get someone to come have a look at the existing fireplace for a pre inspection. Then I got a run around for someone to come install our appliances and did not install on the date we were told. .... only to realize we had the wrong specs so the fridge cannot be installed ... The hood cannot be installed and so the stove cannot be installed. The ovens are delayed by two weeks. A crappy installation on the dishwasher. We had the closing on the old house and do not have a working kitchen in the new house. Giemans policy is two weeks prior they take your money in full... So now we have no place to go to and who knows the run around we will get to get this fixed. Please never go to Goemans at Catharines. Their customers are not a priority .... They blame it on the installation department ... All sales does is leave messages for the installation guys who may or may not call back timely ...for the money they charge one would think they would be more professional and service oriented.

Instead of re writing my story I am just copying the various emails I sent to the Goemans store manager in Mississauga about the challenge I ran into with a brand new Broil King BBQ.
Good Afternoon T.......,
Thank you very much for taking your time regarding my concern with the gas hose attachment in the SIGNET 20 NG BBQ.
The gas hose attachment inside the BBQ is too close to the black painted structural part # 41 to the right. The gap between hose and metal part is 2 mm. The heat, reflecting from the black painted structural part, already burnt into the material of the existing gas hose. (Which you took a pic of). I’ve attached the photos I had provided you this morning. You mentioned, I can expect a call from your service department today. I again tress the fact, that we now do not have a functioning BBQ – especially looking forward to Canada Day tomorrow. Please provide the email address to contact Broil King. Thank you. His answer: Hi Edward
I have sent everything off to the customer service department.
You can email Broil King at info@omcbbq.com or call NORTH AMERICA CUSTOMER SERVICE: 1-800-265-2150. My response:
Good Afternoon T......., Thank you for your response. Yesterday evening at 7.30 pm we came to your store – explaining the same concern to your two female associates at the reception desk. They were both talking about nothing else than the customer service department. We asked to speak with a technical person within the store. As after 10 minutes nobody showed up to help us – we left. To say the least: my girl friend is furious. I’m getting there. Customer service department. We’ve heard that too often in the past two days. Fact is – we expect to have a solution and a functioning BBQ by the end of the day. (6 pm) His response: Hi Edward - The issue has been sent off to customer service they have to deal with it. I have no way of resolving the issue at the store level, it has to be handled by service. I don't know if the will be able to resolve issue by the end of the day but if they can they will. T....... Bottom line: Goemans service department never responded. Unqualified and unprofessional behavior. There is no customer service at Goemans. A week later Broil King responded.
I asked both companies to never contact me again. Imagine: 10 years ago I bought a very expensive cast iron BBQ at Goemans.
I will never recommend Goemans, as well as Broil King, to anybody that wants my opinion based upon the above-mentioned experience. To Goemans: Do not write back: "Hello, we are very sorry to hear this. Can you please send us an email with your contact information so that we can look into this? CommunityManager@Goemans.com Thank you." Any response from Goemans is useless.

I will start by saying the sales staff were excellent. They were extremely helpful, answered all of my questions and they even price matched an unadvertised sale from a different retailer I chose to purchase through Goemans Appliances because previously I have had great experiences with them.