Shuh's Appliance Centre

My electrolux washing machine model # ELFW7537AW1 was transported to Shuh Appliance as it was under warranty. Where I live there was no one that would come to my place to do the warranty work on washing machine that was less than 2 months old. No warm or hot water would come into the washer. It was at Shuh Appliance for 2 weeks. Their technician, informed me the washer was fixed. I went to their store, put the machine through some cycles and no warm or hot water.. the drum would not spin. It was pointed out the owner that this was not working. He said they were not aware of that issue. A letter was taped to the top of the washer when it was delivered there. I showed him where that information was in the letter. so another 2 weeks passed, a technician spoke with me, assured me that the washer was fixed, warm and hot water came into the machine through the hose, not with the sanitize turned on. So with her assurance, the machine was delivered here. set up , hooked up to the new taps and washing machine hoses and the new receptacle and NO there was no warm or hot water. So I paid to have it delivered to their store . Now I am back to square one with this machine that was at Shuh Appliance Service in Guelph, for a month and it is not fixed. Does not speak well for Shuh Appliance Service. I am caught between Shuh and Electrolux. Shuh states they can do nothing until electrolux tells them to stop fixing the machine and electrolux will say they cannot do anything until the technician tells them the machine cannot be fixed. When there is supposed to be hot water coming into the machine through the hot water hose , there is nothing. so there is still something that is not working properly. If hot water is not supposed to be coming into the hot water hose then why are there 2 hoses there? Could it be a faulty circuit board even though a new one was to have been installed? Of could there be a problem with the panel on the front of the washer? When I was told there was no one to do the warranty work on my machine,, to come to my house to fix the washer, I called 3 companies to see if I paid their mileage from where the manufacturer stopped paying if they would come to my house. I was told it was not worth their time.

I bought a dishwasher from shuhs, 3 years later it broke. I called them to repair. They quoted 450 on a 900 dollar dishwasher. They managed to get it working during this repair. 6 months later it is still working. They never gave an option that this minor repair would work so well.

Service - Replace inverter board on microwave oven.

Online cost of "Genuine inverter board" is $139.54. Cost of part from Shuh's Appliances was $192.00 (as per the invoice). A write-up of more than 30%. If you're going to charge a extra $50.00 for the part, list it as such on the invoice.

Reliable Parts - Part #: A606Y4T00AP, Genuine OEM Panasonic Part
$139.54

Highly recommend! Excellent service in every way! Professional, know their product, give useful and appropriate advice. Friendly, prompt, courteous and helpful. Will continue to purchase appliances from Shuh's as first choice. Service is in house - no calling a remote number. Delivery by Shuh's, no worrying about who is coming into your home.

I've been a customer for over 15 years and Shuh's goes way beyond excellence in customer service. I would not buy from the big box stores because Shuh's Appliances are just as competitive. Not only that, they are the only authorized service provider for appliances products whereas the box stores are not. That's something to consider when buying is the after purchase support. They even helped me over the phone on an out of warranty item (my maytag washer back in 2016) and helped me get it running. They also professionally install gas, electric and water appliances and deliver (I'm in Fergus and their delivery cost was cheap!). Doug the manager was awesome as are their sales guys who aren't commissioned so no pressure. If I could rate them a 20 out of 5 I would.

Will always go to Shuh's. Reliable always on time with appointments , service is second to none. Bought 2 sets of maytag washer/dryer combos. Was advised on pros and cons on second set due to the computer screen. Wouldn't want anyone else installing my new furnace . Thanks Phil.

My GE built in microwave was broke on Saturday. Called and arranged appointment for a technician to come take a look. Earliest appointment available was Thursday morning. Service guy called that he was coming at 9:05. Never showed up. When I called numerous times to inquire about service call Shuh could not locate the technician. Ultimately cancelled call at 4:00 pm after wasting the entire day. Will never use their services again.

I called to have warranty service done on my stove and it was a week before they could come to look at it. The front panel was faulty and needed to be replaced. That was 6 weeks ago and I still have not seen or heard from them since.

Our dryer stopped working and we called Shuh's for servicing. The technician came out that very day and was able to fix the issue within an hour. The service was impeccable and the price was very reasonable.